Operations Associate: AI-Driven Tax Workflows & Training

Sovos Latinoamérica; Hopkins (MN); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

AI Tools

Learning & Development

Recognition Platform

Parental Leave

Flexible Time Off

Healthcare Insurance

401(k) Match

HSA Match

Tuition Reimbursement

Volunteer Time Off

Job summary

Sovos is seeking an Operations Associate in the United States to become a trusted resource for clients, helping them navigate tax compliance with confidence. You will coordinate data workflows, ensure timely regulatory submissions, and help clients get the most out of our software.

More specifically, you will perform all tasks within our application on behalf of clients, map and import data, create print and transmittal files, and adhere to deadlines to meet regulatory requirements.

Qualifications

• Strong Microsoft Excel skills.
• Excellent customer service, listening, and documenting client needs.
• Effective written and verbal communication to technical and non-technical audiences.
• Detail-oriented with ability to work independently while managing multiple priorities.
• Open to using AI-assisted workflows to improve efficiency.

Responsibilities

• Perform all tasks within our application on behalf of clients, including mapping and importing data, creating print files, and generating transmittal files.
• Adhere to all client deadlines to ensure regulatory requirements are met on time and accurately.
• Import and reconcile data based on client needs, ensuring accuracy and completeness.
• Document all client-specific requirements clearly to maintain continuity and quality of service.
• Provide training to clients as needed to help them navigate our software solution effectively.
• Submit remittances to federal and state agencies in a timely and accurate manner.
• Identify process improvements and suggest efficiencies to strengthen internal workflows and reduce risk, leveraging AI tools where appropriate.

Skills

Microsoft Excel

Customer service

Communication

Detail-oriented

AI tools

Tools

AI Tools

Job description

Sovos is seeking an Operations Associate in the United States to become a trusted resource for clients, helping them navigate tax compliance with confidence. You will coordinate data workflows, ensure timely regulatory submissions, and help clients get the most out of our software.

More specifically, you will perform all tasks within our application on behalf of clients, map and import data, create print and transmittal files, and adhere to deadlines to meet regulatory requirements.