AI-Enabled Tax Ops Associate

Sovos; Hopkins (MN); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

HSA with Sovos match

Tuition Reimbursement

Job summary

Sovos is seeking an Operations Associate to become a trusted resource for clients, helping them navigate tax compliance with confidence. You will coordinate data workflows, ensure timely regulatory submissions, and help clients get the most out of our software — all while building a strong foundation for your career in tax technology.

You'll perform client-facing tasks, map and import data, meet deadlines, reconcile information, train clients, and contribute to process improvements with

Qualifications

• Excel proficiency and comfort with computer software.
• Strong customer service skills with listening and documenting needs.
• Clear written and verbal communication for technical and non-technical audiences.
• Detail-oriented and able to manage multiple priorities independently.
• Willingness to use AI-assisted workflows to improve efficiency.
• Background check and drug test will be required upon hire.

Responsibilities

• Perform client-facing tasks, including mapping/importing data, creating print files, and generating transmittal files.
• Adhere to client deadlines to meet regulatory requirements on time and accurately.
• Import and reconcile data based on client needs, ensuring accuracy and completeness.
• Document client-specific requirements to maintain continuity and quality of service.
• Provide training to clients to help them navigate our software solution effectively.
• Submit remittances to federal and state agencies timely and accurately.
• Identify process improvements and suggest efficiencies to strengthen internal workflows and reduce risk, leveraging AI tools where appropriate.

Skills

Excel proficiency

Customer service

Effective communication

Attention to detail

Independent work

AI-assisted workflows

Tools

Microsoft Excel

Job description

Sovos is seeking an Operations Associate to become a trusted resource for clients, helping them navigate tax compliance with confidence. You will coordinate data workflows, ensure timely regulatory submissions, and help clients get the most out of our software — all while building a strong foundation for your career in tax technology.

You'll perform client-facing tasks, map and import data, meet deadlines, reconcile information, train clients, and contribute to process improvements with