Operations Associate

Sovos; Hopkins (MN); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

AI Tools

Learning & Development

Recognition Platform

Parental Leave

Flexible Time Off

Healthcare Insurance

401(k) Match

HSA Match

Tuition Reimbursement

Volunteer Time Off

Job summary

Sovos is seeking an Operations Associate in the United States to become a trusted resource for clients, helping them navigate tax compliance with confidence. You will coordinate data workflows, ensure timely regulatory submissions, and help clients get the most out of our software.

More specifically, you will perform all tasks within our application on behalf of clients, map and import data, create print and transmittal files, and adhere to deadlines to meet regulatory requirements.

Qualifications

• Strong Microsoft Excel skills.
• Excellent customer service, listening, and documenting client needs.
• Effective written and verbal communication to technical and non-technical audiences.
• Detail-oriented with ability to work independently while managing multiple priorities.
• Open to using AI-assisted workflows to improve efficiency.

Responsibilities

• Perform all tasks within our application on behalf of clients, including mapping and importing data, creating print files, and generating transmittal files.
• Adhere to all client deadlines to ensure regulatory requirements are met on time and accurately.
• Import and reconcile data based on client needs, ensuring accuracy and completeness.
• Document all client-specific requirements clearly to maintain continuity and quality of service.
• Provide training to clients as needed to help them navigate our software solution effectively.
• Submit remittances to federal and state agencies in a timely and accurate manner.
• Identify process improvements and suggest efficiencies to strengthen internal workflows and reduce risk, leveraging AI tools where appropriate.

Skills

Microsoft Excel

Customer service

Communication

Detail-oriented

AI tools

Tools

AI Tools

Job description

Managed & Professional Services · Full-Time · United States

Build Your Future With Us

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.

We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.

AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.

Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.

The Role

At Sovos, we're looking for an Operations Associate to become a trusted resource for our clients, helping them navigate tax compliance with confidence. In this role, you'll coordinate data workflows, ensure timely regulatory submissions, and help clients get the most out of our software - all while building a strong foundation for your career in tax technology.

More specifically, you will:

• Perform all tasks within our application on behalf of clients, including mapping and importing data, creating print files, and generating transmittal files.
• Adhere to all client deadlines to ensure regulatory requirements are met on time and accurately.
• Import and reconcile data based on client needs, ensuring accuracy and completeness.
• Document all client-specific requirements clearly to maintain continuity and quality of service.
• Provide training to clients as needed to help them navigate our software solution effectively.
• Submit remittances to federal and state agencies in a timely and accurate manner.
• Identify process improvements and suggest efficiencies to strengthen internal workflows and reduce risk, leveraging AI tools where appropriate.

What You Bring to Sovos

• You're comfortable with computer software and have strong Microsoft Excel skills.
• You have strong customer service skills with an emphasis on listening and documenting client needs.
• You communicate effectively, both verbally and in writing, to technical and non-technical audiences.
• You're detail-oriented and able to work independently while managing multiple priorities.
• You're open to using AI-assisted workflows and tools to improve efficiency and accuracy.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire.

What Does Sovos Offer You?

At Sovos, we are committed to offering competitive pay and benefits that reflect both industry and market standards.

We expect that this role will pay a base salary of $45,000 annually. Compensation may vary outside of this range depending on several factors including a candidate's qualifications, skills, competencies, experience and location. While we are committed to giving an overview of compensation, salary is just one component of our comprehensive Total Rewards package. We offer a host of additional benefits, which can include:

• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Flexible Time-Off
• Comprehensive Health, Dental and Vision Insurance
• 401(k) with company match
• HSA with Sovos match
• Tuition Reimbursement
• Volunteer Time Off and Charitable Giving Match

Equal Opportunity Employer
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.

More than 100, 000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.

Ready to make your move?