Operations Assistant — Data, Admin & Customer Support

Paychex; Saint Petersburg (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

Paychex is seeking an administrative professional in Florida to support customer inquiries and data management. The role involves updating customer accounts, processing written requests, and preparing cases for research and resolution. You will also handle mail from tax agencies and produce regular reports.

The position requires a High School Diploma and about 2 years in a related field. This full-time role offers comprehensive benefits as part of Paychex values and a collaborative team

Qualifications

• H.S. Diploma - Required.
• 2 years of experience in related field.

Responsibilities

• Analyses written inquiries from customers, preparing for distribution to other individuals, departments or queues.
• Updates critical data in customer accounts.
• Corresponds electronically with customers regarding their written requests, providing confirmations, straightforward customer instruction and answering common questions.
• Scans all mail correspondence from tax agencies into the system and sets up cases for further research and resolution.
• Provides dedicated administrative and clerical support for specific functions or management within a department.
• Updates and distributes regular reports.

Skills

Data entry

Customer service

Administrative support

Education

High School Diploma

Job description

Paychex is seeking an administrative professional in Florida to support customer inquiries and data management. The role involves updating customer accounts, processing written requests, and preparing cases for research and resolution. You will also handle mail from tax agencies and produce regular reports.

The position requires a High School Diploma and about 2 years in a related field. This full-time role offers comprehensive benefits as part of Paychex values and a collaborative team