Operations Assistant - SurePayroll

Paychex Deutschland GmbH; Saint Petersburg (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) + employer match

Adoption assistance

Paid time off

Job summary

Paychex is seeking an administrative support professional in Saint Petersburg, FL to handle customer inquiries, update account data, and communicate with customers electronically. The role involves processing mail from tax agencies and setting up cases for further research, while providing clerical support and generating routine reports.

The ideal candidate will have a High School diploma and at least two years of related experience, with a focus on accuracy, responsiveness, and strong

Qualifications

• HS Diploma required.
• 2 years of experience in related field.

Responsibilities

• Analyzes written inquiries from customers, preparing for distribution to other individuals, departments or queues.
• Updates critical data in customer accounts.
• Corresponds electronically with customers regarding their written requests, providing confirmations, straightforward customer instruction and answering common questions.
• Scans all mail correspondence from tax agencies into the system and sets up cases for further research and resolution.
• Provides dedicated administrative and clerical support for specific functions or management within a department.
• Updates and distributes regular reports.

Education

HS Diploma

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Responsibilities

• Analyzes written inquiries from customers, preparing for distribution to other individuals, departments or queues.
• Updates critical data in customer accounts.
• Corresponds electronically with customers regarding their written requests, providing confirmations, straightforward customer instruction and answering common questions.
• Scans all mail correspondence from tax agencies into the system and sets up cases for further research and resolution.
• Provides dedicated administrative and clerical support for specific functions or management within a department.
• Updates and distributes regular reports.

Qualifications

• H.S. Diploma - Required
• 2 years of experience in related field.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.