Operations Assistant

AppleOne Employment Services; Torrance (CA); Presencial; USD 52.000 - 56.000; Jornada completa

Descripción de la vacante

AppleOne Employment Services in Torrance, CA is seeking an Operations Assistant to support order processing, customer communications, and inventory coordination. The role emphasizes accuracy, organization, and strong Excel skills in a collaborative team environment.

The position involves coordinating with multiple internal teams and providing detailed operational reporting. A background in customer service and ability to adapt to changing priorities is valued in a professional, supportive

Formación

• Process customer purchase orders and related order entry tasks.
• 1 to 2 years of order entry experience for industrial customers.
• Strong Microsoft Excel skills, including Pivot Tables and VLOOKUP.

Responsabilidades

• Process customer purchase orders received by fax, email, and e-commerce platforms while ensuring accuracy and completeness.
• Review orders, resolve discrepancies, confirm product availability, and enter estimated delivery dates into the ERP system.
• Coordinate with warehouse, accounting, inside sales, management, and other team members regarding order adjustments, credit issues, returns, backorders, pricing, claims, and inventory needs.
• Communicate regularly with customers, respond to email inquiries, build positive relationships, and provide a high level of customer service.
• Prepare reports including month-end reports, invoice history reports, cargo receipt entries, shipping schedule updates, invoicing, filing, and daily purchase order entry.
• Assist with physical inventory counts once or twice per year and support inventory replenishment planning for low-stock items.

Conocimientos

Order entry

Excel

Customer service

Multitasking

Communication

Attention to detail

Educación

Associate degree in business or related field

Herramientas

ERP systems

CRM systems

Microsoft Word

Microsoft Access

Email/internet tools

Descripción del empleo

Job Summary

We are seeking an Operations Assistant for a direct hire opportunity in Torrance, CA with a growing manufacturer in the electronics, components, and semiconductor manufacturing space. This role is ideal for a highly organized, detail-oriented professional with strong Excel skills, customer service experience, and the ability to support order processing, customer communication, inventory coordination, reporting, and daily operations.

The Operations Assistant will work closely with internal teams, channel partners, direct customers, regional managers, warehouse staff, accounting, and manufacturing contacts. This is a great opportunity for someone who enjoys being part of a collaborative team, values a respectful company culture, and takes pride in accuracy, follow-through, and excellent customer support.

The company offers a stable, team-focused environment where professionalism, accountability, and communication are valued. Success in this role requires someone who can work well with others, adapt to changing priorities, and contribute positively to a supportive workplace culture.

Key Responsibilities

• Process customer purchase orders received by fax, email, and e‑commerce platforms while ensuring accuracy and completeness.
• Review orders, resolve discrepancies, confirm product availability, and enter estimated delivery dates into the ERP system.
• Coordinate with warehouse, accounting, inside sales, management, and other team members regarding order adjustments, credit issues, returns, backorders, pricing, claims, and inventory needs.
• Communicate regularly with customers, respond to email inquiries, build positive relationships, and provide a high level of customer service.
• Prepare reports including month‑end reports, invoice history reports, cargo receipt entries, shipping schedule updates, invoicing, filing, and daily purchase order entry.
• Assist with physical inventory counts once or twice per year and support inventory replenishment planning for low‑stock items.

Compensation and Benefits

• Direct hire opportunity.
• Salary range: $52,000 to $56,160 per year.
• Location: Torrance, CA.
• Must pass background check.

Required Qualifications and Skills

• Process customer purchase orders, e-commerce orders, daily purchase orders, and related order entry tasks.
• Manage customer communication, order follow‑up, availability updates, claims, pricing questions, returns, and backorder coordination.
• Prepare operational reports, invoice history reports, month‑end reports, cargo receipt entries, and shipping schedule updates.
• Support inventory coordination, warehouse communication, and physical inventory counts.
• 1 to 2 years of order entry experience supporting industrial customers preferred.
• Strong Microsoft Excel skills are required, including Pivot Tables and VLOOKUP.
• Ability to multitask across multiple systems, including Excel, CRM, ERP, telephone, email, and internet tools.
• Intermediate computer skills, including Microsoft Word, email, internet usage, and entry‑level Access.
• Excellent customer service skills with a professional and respectful communication style.
• Strong attention to detail, organization, time management, and problem‑solving ability.
• Ability to prioritize tasks in a fast‑paced environment while maintaining accuracy.
• Team‑oriented mindset with the ability to work independently when needed.
• Typing speed of 40 to 45 WPM with numeric keypad proficiency.
• Associate degree in business or a related field preferred, or relevant customer service experience in place of formal education.
• Must be able to provide completed professional references prior to client submission or interview process.

Preferred Qualifications

• Experience working in manufacturing, industrial products, electronics, components, automation, or related business‑to‑business environments.
• Experience using ERP or CRM systems for order processing, customer account updates, delivery dates, and inventory‑related information.
• Prior experience coordinating with warehouse, accounting, inside sales, and management teams.
• Strong cultural fit with a collaborative, respectful, team‑focused workplace.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E‑Verify program in certain locations as required by law. Learn more about the E‑Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.