Director of Operations

Workstream; Prosper (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Chick-fil-A is seeking an experienced Director of Operations to own the restaurant’s daily performance and drive high-level results. You will lead front-of-house and back-of-house operations, develop leaders, and ensure systems and standards deliver consistent guest experiences.

The role requires building teams, coaching leaders, and sustaining results across days, evenings, and Saturdays. This is a full-time, in-person leadership role where you will partner with the General Manager to set

Qualifications

• 3+ years of Chick-fil-A experience required.
• Proven leadership experience within Chick-fil-A.
• Strong understanding of Chick-fil-A operations and standards.
• Demonstrated ability to lead and develop others.
• Experience owning measurable operational results.
• Strong communication, problem-solving, and follow-through.
• Flexible availability based on business needs, including Saturdays.

Responsibilities

• Lead day-to-day execution across Front of House and Back of House.
• Drive Chick-fil-A standards for speed, accuracy, hospitality, quality, cleanliness, and food safety.
• Lead, coach, and hold the restaurant leadership team accountable.
• Own labor and productivity while protecting the guest experience.
• Use operational results to identify problems and build sustainable solutions.
• Strengthen systems so execution remains consistent across shifts and dayparts.
• Develop leadership depth to avoid dependency on a single person.
• Identify and prepare high-potential leaders for greater responsibility.
• Partner with the General Manager to set priorities and move the business forward.
• Help ensure operation remains strong when the General Manager is not in the building.

Skills

Chick-fil-A experience

Leadership

Operations leadership

Strategic thinking

People development

Job description

We are looking for an experienced Chick-fil-A leader ready to take ownership at a higher level.

The Director of Operations is one of the highest-level leaders in the restaurant and reports directly to the General Manager. This leader owns the strength and consistency of daily operations, develops the leaders responsible for executing them, and helps turn organizational priorities into measurable results.

This is not a position built around personally running great shifts. It is built around creating an operation that performs at a high level because the people, systems, standards, and accountability are strong.

3+ years of Chick-fil-A experience required.

Full-time, in person, with flexibility to lead across days, evenings, and Saturdays based on business needs.

How We Run

• Defined ownership: Every leader knows what they own, what the standard is, and how success is measured.
• Numbers matter: We regularly review operational and financial performance and use it to make decisions.
• Honest accountability: We coach first, address problems directly, and follow through.
• A seat at the table: Directors help identify priorities and build solutions, not simply carry out instructions.
• Development on purpose: Building stronger leaders is part of the job.
• Systems over heroics: We build solutions that continue working when we are not standing there.

What You’ll Own

• Lead day-to-day execution across Front of House and Back of House
• Drive Chick-fil-A standards for speed, accuracy, hospitality, quality, cleanliness, and food safety
• Lead, coach, and hold the restaurant leadership team accountable
• Own labor and productivity while protecting the guest experience
• Use operational results to identify problems and build sustainable solutions
• Strengthen systems so execution remains consistent across shifts and dayparts
• Develop leadership depth so the restaurant does not depend on any one person to succeed
• Identify and prepare high-potential leaders for greater responsibility
• Partner with the General Manager to set priorities and move the business forward
• Help ensure the operation remains strong when the General Manager is not in the building

Success in this role will be reflected in operational performance, financial stewardship, leadership development, team retention, and the consistency of the restaurant as a whole.

Who Thrives Here

You may be a strong fit if:

• You have progressed through meaningful leadership responsibility within Chick-fil-A
• You can read the business, not just the shift
• You look for the cause of a problem instead of repeatedly fixing the symptom
• You can hold a high standard while still caring deeply about people
• You know when someone needs encouragement, coaching, or accountability
• You are comfortable making decisions and owning the outcome
• You are hungry to grow and humble enough to be coached
• You are secure enough to develop leaders who may eventually become capable of doing your job
• You would rather build a system that outlasts you than be the hero of one difficult shift

Minimum Qualifications

• 3+ years of Chick-fil-A experience required
• Proven leadership experience within Chick-fil-A
• Strong understanding of Chick-fil-A operations and standards
• Demonstrated ability to lead and develop others
• Experience owning measurable operational results
• Strong communication, problem-solving, and follow-through
• Flexible availability based on business needs, including Saturdays

Director-level experience is preferred, but title alone will not determine fit.

We care about what you’ve owned, who you’ve developed, what you’ve built, and the results you’ve produced.

Where This Goes

We are a growing two-restaurant Chick-fil-A organization, and we believe responsibility should grow when capability grows.

This position is for someone who wants meaningful influence over the business today and the opportunity to earn greater responsibility as the organization grows.

Build leaders. Build systems. Deliver results. Create capacity for more responsibility.

Prove you can build here, and there is more to build.

Compensation

Compensation is negotiable based on Chick-fil-A experience, leadership background, demonstrated results, availability, and level of responsibility.

The Standard

We are not looking for someone who can run a great shift.

We are looking for someone who can build a great operation.

If that is the career you’ve been building inside Chick-fil-A, apply and come ready to talk about the leaders you’ve developed, the systems you’ve built, and the results you’ve driven.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.