Chick-fil-A General Manager

Cooper Connect; Plano (TX); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health Insurance

Paid Vacation

Tuition Discounts at Over 100 Colleges

Never work on Sundays

Overtime Available

Job summary

Chick-fil-A Preston Road & HWY 121 in Plano, TX seeks a Store Director to lead and develop a team of Directors, Managers, and Team Leaders in a fast-paced restaurant environment. You will own systems that drive profitability, culture, and executive accountability in partnership with the Owner/Operator.

The role demands 3+ years of progressive leadership, strong business acumen, and the ability to balance daily operations with strategic priorities, while upholding Chick-fil-A values and

Qualifications

• 3+ years of progressive leadership experience in a high-volume, fast-paced environment.
• Proven experience leading and developing other leaders.
• Strong operational and business acumen with experience owning KPIs, labor, scheduling, cost control, or P&L-related results.
• Demonstrated ability to create accountability, coach performance, and develop leaders.
• Excellent communicator who can lead meetings, navigate conflict, and align a leadership team.
• Highly organized with the capacity to balance people leadership and daily operations.

Responsibilities

• Lead, develop, and hold accountable a team of Directors, Managers, and Team Leaders, equipping them to lead their areas of the business.
• Drive operational excellence across food safety, food quality, guest experience, speed, cleanliness, and team performance.
• Coach leaders through regular 1:1s, meetings, training, feedback, and hands-on development.
• Identify operational bottlenecks, solve problems quickly, and build systems that improve execution across the restaurant.
• Own key business results including labor productivity, inventory, food cost, scheduling, expenses, and profitability.
• Build a culture of care and accountability where leaders know what they own and follow through.
• Analyze performance data and translate results into clear goals and action plans for the leadership team.
• Partner with HR and Training leadership to maintain appropriate staffing levels and develop a strong leadership pipeline.
• Work alongside the Owner/Operator and Director team to establish priorities and continuously improve restaurant performance.

Skills

People leadership

Operational excellence

P&L and cost control

Communication

Performance coaching

Data analysis

Organization

Strategic planning

Job description

Company: Chick-fil-A Preston Road & HWY 121

• Multi-unit Owner/Operator Jay Schumacher is a well-established Owner/Operator who is known for "greeting every guest every day!"
• Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
• Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
• Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
• Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024

Value and Appreciate Employees

• Health Insurance
• Paid Vacation
• Tuition Discounts at Over 100 Colleges
• Never work on Sundays
• Overtime Available

We are looking for a high-capacity Store Director to join our team at Chick-fil-A. This is a hands-on senior operational leadership role for an experienced leader who can lead through others, create accountability, and drive results in a fast-paced restaurant environment.

As Store Director, you will lead and develop a team of Directors, Managers, and Team Leaders while taking ownership of the systems and rhythms that drive the business. You will work closely with the Owner/Operator to strengthen culture, develop leaders, improve profitability, and consistently raise the standard of operational excellence.

Your Impact

• Lead, develop, and hold accountable a team of Directors, Managers, and Team Leaders, equipping them to effectively lead their areas of the business
• Drive operational excellence across food safety, food quality, guest experience, speed, cleanliness, and team performance
• Coach leaders through regular 1:1s, meetings, training, feedback, and hands-on development
• Identify operational bottlenecks, solve problems quickly, and build systems that improve execution across the restaurant
• Own key business results including labor productivity, inventory, food cost, scheduling, expenses, and profitability
• Build a culture of care and accountability where leaders know what they own and consistently follow through
• Analyze performance data and translate results into clear goals and action plans for the leadership team
• Partner with HR and Training leadership to maintain appropriate staffing levels and develop a strong leadership pipeline
• Work alongside the Owner/Operator and Director team to establish priorities and continuously improve restaurant performance
• 3+ years of progressive leadership experience in a high-volume, fast-paced environment
• Proven experience leading and developing other leaders, not simply managing individual contributors
• Strong operational and business acumen with experience owning KPIs, labor, scheduling, cost control, or P&L-related results
• Demonstrated ability to create accountability, coach performance, and develop leaders
• Strong problem-solving skills with the ability to identify bottlenecks and implement solutions
• Excellent communicator who can lead meetings, navigate conflict, and align a leadership team
• Highly organized with the capacity to balance people leadership, daily operations, and business priorities
• Passion for Chick-fil-A's values and creating an environment of remarkable care and excellence