Operations and Sales Administrator

Natura - Interior Plant Design; Town of Texas (WI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) with company match

PTO and paid holidays

Company-provided technology

Job summary

Natura - Interior Plant Design is seeking an organized Operations & Sales Administrator to support our Sales, Operations, and Branch Leadership teams. This role handles non-revenue admin tasks so Account Executives can focus on client growth, while Operations leads improve service quality and productivity.

Success relies on follow-through, attention to detail, effective communication, and juggling multiple priorities without missing tasks.

Qualifications

• Experience in administrative support or sales administration.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and deadlines.
• Owns follow-through and takes initiative.
• Clear written and verbal communication.
• Comfortable with customers and internal teams.
• Willing to learn new systems and terminology.
• Experience with CRM or purchasing processes is a plus.

Responsibilities

• Support the sales team with administrative needs throughout the customer lifecycle.
• Complete required RFP documentation and assist with contract renewals.
• Respond to administrative customer requests, including billing updates, site contacts, access requirements, and contract copies.
• Screen inbound sales leads, verify customer information, and route qualified opportunities to the appropriate Account Executive.
• Prepare account handoff information and new-client welcome communications.
• Identify potential network and multi-location account opportunities.
• Partner with Accounts Receivable to help resolve invoicing issues.
• Close completed customer service and replacement work orders.
• Organize and group work orders by ZIP code to support more efficient scheduling.
• Help coordinate customer service work orders, replacement work orders, and care calls.
• Maintain Neat Truck documentation and process receiving or credit requests.
• Track overtime payroll records and assist with recurring administrative processing.
• Set up purchase orders and support local purchasing, inventory, and pricing needs.
• Assist with new-account setup and verify that required customer paperwork is complete.
• Coordinate customer badging and site-access requirements.
• Maintain fleet and company vehicle records.
• Create purchase orders for vehicle rentals and tolls.
• Schedule vehicle maintenance and body work.
• Provide additional administrative support to branch leadership as needed.

Skills

Administrative support

Organization

Communication

Customer coordination

Multi-team collaboration

Tools

CRM software

Work-order system

Payroll system

Purchasing process

Job description

Natura is a fast-growing interiorscape company transforming commercial spaces across Texas and Florida through interior and exterior plant design, living walls, moss walls, and seasonal installations. We help businesses create environments where people thrive, improving employee well-being, client experience, and overall workplace performance.

Behind every successful client relationship and beautifully maintained space is a team keeping the details organized and moving forward. This role connects Sales, Operations, and Branch Leadership by taking ownership of essential administrative work, improving response times, and helping each team stay focused on its highest-impact priorities.

For someone who enjoys organization, problem-solving, and supporting multiple teams, Natura offers a hands-on opportunity to improve processes and make a visible impact on the success of the branch.

Our Core Values

At Natura, everything we do is rooted in our Core Values. They define how we work, how we support one another, and how we serve our clients. They are expected in every interaction and every responsibility.

People: Place others' needs first and treat everyone with respect.

Ownership: Take responsibility, do it right, and speak up when needed.

Faith: Honor God in all things.

Learning: Stay curious, take initiative, and keep growing.

Quality: Deliver nothing less than the best.

About the Role

We are seeking an organized, proactive Operations & Sales Administrator to support our Sales, Operations, and Branch Leadership teams.

This role owns many of the non-revenue-producing administrative responsibilities that keep the branch running smoothly. By managing customer information, contracts, work orders, purchasing, fleet records, and other recurring processes, this position allows Account Executives to focus on client growth and Operations leaders to focus on service quality, team productivity, and execution.

Success in this role comes from strong follow-through, attention to detail, effective communication, and the ability to manage multiple priorities without letting important tasks fall through the cracks.

What You Will Do

• Support the sales team with administrative needs throughout the customer lifecycle
• Complete required RFP documentation and assist with contract renewals
• Respond to administrative customer requests, including billing updates, site contacts, access requirements, and contract copies
• Screen inbound sales leads, verify customer information, and route qualified opportunities to the appropriate Account Executive
• Prepare account handoff information and new-client welcome communications
• Identify potential network and multi-location account opportunities
• Partner with Accounts Receivable to help resolve invoicing issues
• Close completed customer service and replacement work orders
• Organize and group work orders by ZIP code to support more efficient scheduling
• Help coordinate customer service work orders, replacement work orders, and care calls
• Maintain Neat Truck documentation and process receiving or credit requests
• Track overtime payroll records and assist with recurring administrative processing
• Set up purchase orders and support local purchasing, inventory, and pricing needs
• Assist with new-account setup and verify that required customer paperwork is complete
• Coordinate customer badging and site-access requirements
• Maintain fleet and company vehicle records
• Create purchase orders for vehicle rentals and tolls
• Schedule vehicle maintenance and body work
• Provide additional administrative support to branch leadership as needed

Why Natura

• A highly visible role that supports multiple areas of the business
• The opportunity to improve processes and help teams work more efficiently
• Direct impact on sales productivity, operational execution, and customer experience
• Exposure to Sales, Operations, Accounting, and Branch Leadership
• A collaborative environment where initiative and strong performance are recognized
• Variety in your day and the opportunity to take ownership of meaningful responsibilities
• Room to learn, grow, and expand your knowledge of the business

What We’re Looking For

• Experience in administrative support, sales administration, operations coordination, office management, or a similar role
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities, deadlines, and requests from different teams
• Consistent follow-through and a strong sense of ownership
• Clear and professional written and verbal communication
• Comfortable communicating with customers and internal team members
• Ability to learn new systems, processes, and terminology
• Strong computer skills and confidence working with customer records and administrative systems
• Experience with a CRM, work-order system, payroll platform, or purchasing process is a plus
• Ability to recognize missing or inaccurate information and take action to resolve it
• A service-minded approach and willingness to step in where support is needed
• Comfortable working independently while staying connected to a broader team

This Is Not a Role For

• Someone who needs every task assigned step by step
• Candidates who struggle to balance competing priorities
• Someone who is uncomfortable following up or asking questions when information is missing
• People who overlook details or leave tasks unfinished
• Someone who prefers a narrow role with limited interaction across departments
• Candidates who are not comfortable being accountable for timelines and administrative accuracy

Compensation

• $20-$24 per hour, based on experience
• Health, dental, and vision benefits
• 401(k) with company match
• PTO and paid holidays
• Company-provided technology

Interview Process

• 15-minute initial screen
• 30-minute in-depth interview
• Final interview with branch leadership

What Success Looks Like

• First 30 days: Core systems and processes learned, initial Account Executive shadowing completed, and sales and operations administrative tasks underway
• First 90 days: Customer records, contracts, work orders, purchase orders, and fleet responsibilities handled accurately with consistent follow-through
• First 180 days: Administrative processes are running smoothly, customer requests receive timely responses, work orders are closed consistently, and Sales and Operations leaders have more time to focus on revenue, service quality, and team performance