Operations and Sales Administrator

Natura; Dallas (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) with company match

PTO and paid holidays

Company-provided technology

Job summary

Natura, a Dallas-based interiorscape company, seeks an organized Operations & Sales Administrator to support Sales, Operations, and Branch Leadership. This role handles non-revenue administrative work, manages contracts, work orders, purchasing, fleet records, and other recurring tasks.

You will help the sales team throughout the customer lifecycle, coordinate multiple priorities, maintain accurate records, and improve response times.

Qualifications

• Experience in administrative support, sales administration, operations coordination, or office management.
• Strong organizational skills and attention to detail.
• Clear and professional written and verbal communication.

Responsibilities

• Support the sales team with administrative needs throughout the customer lifecycle.
• Complete required RFP documentation and assist with contract renewals.
• Respond to administrative customer requests, including billing updates, site contacts, access requirements, and contract copies.
• Screen inbound sales leads, verify customer information, and route qualified opportunities to the appropriate Account Executive.
• Prepare account handoff information and new-client welcome communications.
• Identify potential network and multi-location account opportunities.
• Partner with Accounts Receivable to help resolve invoicing issues.
• Close completed customer service and replacement work orders.
• Organize and group work orders by ZIP code to support more efficient scheduling.
• Help coordinate customer service work orders, replacement work orders, and care calls.
• Maintain Neat Truck documentation and process receiving or credit requests.
• Track overtime payroll records and assist with recurring administrative processing.
• Set up purchase orders and support local purchasing, inventory, and pricing needs.
• Assist with new-account setup and verify that required customer paperwork is complete.
• Coordinate customer badging and site-access requirements.
• Maintain fleet and company vehicle records.
• Create purchase orders for vehicle rentals and tolls.
• Schedule vehicle maintenance and body work.
• Provide additional administrative support to branch leadership as needed.

Skills

Administrative support

Sales administration

Operations coordination

Office management

Organizational skills

Customer communication

Tools

CRM

Work-order system

Payroll platform

Purchasing process

Job description

Do you love working with NATURE and enhancing your surroundings?

Great people deserve to GROW and work with the best!

Our team cares about each other, their company, and our customers. Our people are the foundation of our success! Natura offers career opportunities throughout Texas and Florida in horticultural care, management, and design + sales.

Simply speaking, we bring life indoors. Plants are essential to our wellbeing. They are proven to improve health, morale and productivity in the workplace. Our team provides creative plant design and expert horticultural care to businesses. During the holidays, we bring joy through our award winning decor, designed and installed by our talented team.

At Natura, we putPeoplefirst.

ThroughFaithand a constantLearningattitude, we take on completeOwnershipof every project we create, and it shows in theQualityof our work. Our mission ofcreating environments where people thriveis always our number one priority.

We are theleaders in enhancing built environments.

Core Values
the foundation of our culture

PEOPLE

Place others' needs first; respect everyone.

OWNERSHIP

Own it and do it right; when in doubt, shout it out.

“Natura is always creating opportunities to help us grow in ways that go beyond professional & leadership development. My experience here has also led me to growboth personally and spiritually.”

“I love seeing my design work come to life! My passion comes from working closely with clients who are seeking advice and direction to enhance their building or workplace. What’s most rewarding is the impact our plants create and how happy our clients feel once our work is complete!”

Departments & Positions

HORTICULTURAL TECHNICIAN

Horticultural Technicians make up the front line of our customer-facing team and have the most direct influence on the care of our plant designs and the quality of service we provide to our clients.

INSTALLATION TECHNICIAN

We are creating NEW environments where people THRIVE daily, and our installations department oversees the build-up, delivery, and initial IMPACT of new environment designs.

BRANCH MANAGER

Branch Managers oversee the quality and efficiency of horticultural services, including team performance, training, inventory management, and customer care routing and scheduling.

They also lead Account Executives and Design & Sales teams to drive customer retention, revenue growth, and a consistent customer experience across every touchpoint.

ACCOUNT EXECUTIVE

AE’s are responsible for the overall success and development of our relationships with our customers.

AE’s oversee installations and quality of service in our accounts while focusing on additional sales and redesign opportunities.

DESIGN & SALES

Our Design & Sales team creates the vision and sets the stage for a successful plant program design by specifying the right plants for the environmental conditions and pairing decorative containers to complement client interior finishes.

At Natura —
We exist so that others may THRIVE!

Position:Operations and Sales Administrator

Location: Dallas, TX

Job Id:420

# of Openings:1

Operations & Sales Administrator

Natura is a fast-growing interiorscape company transforming commercial spaces across Texas and Florida through interior and exterior plant design, living walls, moss walls, and seasonal installations. We help businesses create environments where people thrive, improving employee well-being, client experience, and overall workplace performance.

Behind every successful client relationship and beautifully maintained space is a team keeping the details organized and moving forward. This role connects Sales, Operations, and Branch Leadership by taking ownership of essential administrative work, improving response times, and helping each team stay focused on its highest-impact priorities.

For someone who enjoys organization, problem-solving, and supporting multiple teams, Natura offers a hands-on opportunity to improve processes and make a visible impact on the success of the branch.

Our Core Values

At Natura, everything we do is rooted in our Core Values. They define how we work, how we support one another, and how we serve our clients. They are expected in every interaction and every responsibility.

People: Place others’ needs first and treat everyone with respect.

Ownership: Take responsibility, do it right, and speak up when needed.

Faith: Honor God in all things.

Learning: Stay curious, take initiative, and keep growing.

Quality: Deliver nothing less than the best.

About the Role

We are seeking an organized, proactive Operations & Sales Administrator to support our Sales, Operations, and Branch Leadership teams.

This role owns many of the non-revenue-producing administrative responsibilities that keep the branch running smoothly. By managing customer information, contracts, work orders, purchasing, fleet records, and other recurring processes, this position allows Account Executives to focus on client growth and Operations leaders to focus on service quality, team productivity, and execution.

Success in this role comes from strong follow-through, attention to detail, effective communication, and the ability to manage multiple priorities without letting important tasks fall through the cracks.

What You Will Do

• Support the sales team with administrative needs throughout the customer lifecycle
• Complete required RFP documentation and assist with contract renewals
• Respond to administrative customer requests, including billing updates, site contacts, access requirements, and contract copies
• Screen inbound sales leads, verify customer information, and route qualified opportunities to the appropriate Account Executive
• Prepare account handoff information and new-client welcome communications
• Identify potential network and multi-location account opportunities
• Partner with Accounts Receivable to help resolve invoicing issues
• Close completed customer service and replacement work orders
• Organize and group work orders by ZIP code to support more efficient scheduling
• Help coordinate customer service work orders, replacement work orders, and care calls
• Maintain Neat Truck documentation and process receiving or credit requests
• Track overtime payroll records and assist with recurring administrative processing
• Set up purchase orders and support local purchasing, inventory, and pricing needs
• Assist with new-account setup and verify that required customer paperwork is complete
• Coordinate customer badging and site-access requirements
• Maintain fleet and company vehicle records
• Create purchase orders for vehicle rentals and tolls
• Schedule vehicle maintenance and body work
• Provide additional administrative support to branch leadership as needed

Why Natura

• A highly visible role that supports multiple areas of the business
• The opportunity to improve processes and help teams work more efficiently
• Direct impact on sales productivity, operational execution, and customer experience
• Exposure to Sales, Operations, Accounting, and Branch Leadership
• A collaborative environment where initiative and strong performance are recognized
• Variety in your day and the opportunity to take ownership of meaningful responsibilities
• Room to learn, grow, and expand your knowledge of the business

What We’re Looking For

• Experience in administrative support, sales administration, operations coordination, office management, or a similar role
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities, deadlines, and requests from different teams
• Consistent follow-through and a strong sense of ownership
• Clear and professional written and verbal communication
• Comfortable communicating with customers and internal team members
• Ability to learn new systems, processes, and terminology
• Strong computer skills and confidence working with customer records and administrative systems
• Experience with a CRM, work-order system, payroll platform, or purchasing process is a plus
• Ability to recognize missing or inaccurate information and take action to resolve it
• A service-minded approach and willingness to step in where support is needed
• Comfortable working independently while staying connected to a broader team

This Is Not a Role For

• Someone who needs every task assigned step by step
• Candidates who struggle to balance competing priorities
• Someone who is uncomfortable following up or asking questions when information is missing
• People who overlook details or leave tasks unfinished
• Someone who prefers a narrow role with limited interaction across departments
• Candidates who are not comfortable being accountable for timelines and administrative accuracy

Compensation

• $20–$24 per hour, based on experience
• Health, dental, and vision benefits
• 401(k) with company match
• PTO and paid holidays
• Company-provided technology

Interview Process

• 15-minute initial screen
• 30-minute in-depth interview
• Final interview with branch leadership

What Success Looks Like

• First 30 days: Core systems and processes learned, initial Account Executive shadowing completed, and sales and operations administrative tasks underway
• First 90 days: Customer records, contracts, work orders, purchase orders, and fleet responsibilities handled accurately with consistent follow-through
• First 180 days: Administrative processes are running smoothly, customer requests receive timely responses, work orders are closed consistently, and Sales and Operations leaders have more time to focus on revenue, service quality, and team performance