Operations Analytics Analyst - Customer Relations

Collectors; Santa Ana (CA); On-site; USD 62,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Fertility benefits

Commuter benefits

Educational assistance

401K matching

Flexible time-off

Company holidays

Employee discounts

Flexible hours

Fun working environment

Job summary

Collectors in Santa Ana, CA seeks an Operations Analyst to support Customer Relations with data-driven insights. This role reports to the VP of Operational Growth & Transformation and is based onsite 3+ days a week at our Santa Ana office.

The ideal candidate is deeply data fluent, translates complex business questions into clear insights, and delivers independently while collaborating with stakeholders across the organization.

Qualifications

• 3+ years of experience in operations or business analytics
• Understanding of data best practices, visualization and reporting
• Strong proficiency with SQL
• Advanced level of proficiency with Google Sheets and/or Excel

Responsibilities

• Embed yourself in our Operations teams to understand how they work and what they need to succeed, then build the reporting and analysis that supports them.
• Work from the stakeholder backwards: listen closely, ask the right questions, and translate business needs into actionable reporting and analysis.
• Build and maintain dashboards and reports that are clear, robust, and accessible to non-technical audiences.
• Support Customer Relations with reporting on call center performance, customer trends, and service quality.
• Partner with broader operations leadership on analytics around resourcing, throughput, and operational performance.
• Leverage data across internal systems to identify trends, inform recommendations, and guide projects from scoping through delivery.
• Train team members on data tools and best practices to build broader analytical self-sufficiency.

Skills

SQL

Data visualization

Spreadsheet tools

Communication

Stakeholder management

Education

BS/MS in related field

Tools

Google Cloud Platform

BigQuery

Lightdash

Tableau

Looker

Salesforce

Job description

Collectors in Santa Ana, CA seeks an Operations Analyst to support Customer Relations with data-driven insights. This role reports to the VP of Operational Growth & Transformation and is based onsite 3+ days a week at our Santa Ana office.

The ideal candidate is deeply data fluent, translates complex business questions into clear insights, and delivers independently while collaborating with stakeholders across the organization.