Operations Data Analyst - Customer Insights & Dashboards

Collectors Universe, Inc.; United States; On-site; USD 62,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Job summary

Collectors Universe, Inc. seeks an Operations Analyst to lead data-driven insights for the Customer Relations teams. You will partner with operations leadership to translate needs into robust reports and dashboards, enabling data-informed decisions across resourcing, throughput, and performance.

This onsite role reports to the VP of Operational Growth & Transformation at the Santa Ana, CA office. Ideal candidates are data fluent, collaborative, and capable of training others in analytics tools.

Qualifications

• 3+ years of experience in operations or business analytics.
• Understanding of data best practices, visualization and reporting.
• Strong proficiency with SQL.
• Advanced level of proficiency with Google Sheets and/or Excel.

Responsibilities

• Embed yourself in our Operations teams to understand how they work and what they need to succeed, then build the reporting and analysis that supports them.
• Work from the stakeholder backwards: listen closely, ask the right questions, and translate business needs into actionable reporting and analysis.
• Build and maintain dashboards and reports that are clear, robust, and accessible to non-technical audiences.
• Support Customer Relations with reporting on call center performance, customer trends, and service quality.
• Partner with broader operations leadership on analytics around resourcing, throughput, and operational performance.
• Leverage data across internal systems to identify trends, inform recommendations, and guide projects from scoping through delivery.
• Train team members on data tools and best practices to build broader analytical self-sufficiency.

Skills

SQL

Data visualization

Excel

Google Sheets

Communication

Education

BS/MS in related field

Tools

Google Cloud Platform

BigQuery

Lightdash

Tableau

Looker

Salesforce

Job description

Collectors Universe, Inc. seeks an Operations Analyst to lead data-driven insights for the Customer Relations teams. You will partner with operations leadership to translate needs into robust reports and dashboards, enabling data-informed decisions across resourcing, throughput, and performance.

This onsite role reports to the VP of Operational Growth & Transformation at the Santa Ana, CA office. Ideal candidates are data fluent, collaborative, and capable of training others in analytics tools.