Operations & AI Enablement Associate

SCAN Group; Long Beach (CA); Hybrid; USD 70,000 - 84,000; Full time

Benefits offered by this job

Annual bonus program

Wellness Program

Generous PTO

11 paid holidays + floating holiday +

401(k) with employer match

Tuition reimbursement

Job summary

SCAN Group in Long Beach, CA is seeking an Operations Associate to drive day-to-day and central operations across care team coordination, onboarding and systems administration, event planning, project coordination, and AI-enabled innovation.

You will partner with leadership, clinical teams, and cross-functional stakeholders to improve efficiency, scalability, and the clinician and team experience, while building dashboards and running analyses to inform decisions.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in complex operations such as healthcare operations, care coordination, clinic or practice operations, project coordination, or supply chain operations.
• Graduate or Advanced Degree preferred.
• Project management certifications (CAPM, PMP) or Lean Six Sigma or AI/automation certifications preferred.
• Hands-on experience applying AI tools and automation platforms; familiarity with value-based care and process improvement methodologies.

Responsibilities

• Care Team Operations & Coordination: manage day-to-day operational support for clinicians and care teams, including supply management, equipment logistics, communications platform administration, and provider directory updates.
• Onboarding, Offboarding & Systems Administration: own end-to-end onboarding/offboarding for clinicians and staff; administer platforms (Hucu, Monday.com) including user provisioning and deactivation.
• Operational Reporting & Performance Analysis: monitor and report operational metrics; build dashboards and leadership-ready summaries.
• Product Innovation, AI & Automation: identify and implement AI-enabled/automation solutions; define workflow requirements and acceptance criteria.
• Event Planning & Team Engagement: plan department meetings and events; manage agenda, logistics, budget, and follow-through.
• Central Operations Support: support SCAN central services; coordinate workflows and escalations; prepare briefing materials for leadership.
• Project & Program Coordination: lead or coordinate operational projects including go-lives and workflow rollouts; manage timelines and risks.
• Vendor & Partner Management: act as operations point of contact for vendors; monitor service levels and issues.
• Process Improvement & Standardization: identify friction, standardize workflows, measure impact.
• Stakeholder Communication & Issue Resolution: liaise with leaders and clinicians; triage operational and tech issues; ensure regulatory compliance.
• Sr / Lead Role: prioritizes assignments, provides assistance without direct supervision.
• Other duties as assigned.
• Actively support the achievement of SCAN's Vision and Goals.
• We seek Rebels who are curious about AI and its power to transform how we operate.

Skills

Operations management

Cross-functional collaboration

AI integration

Data analysis

Project coordination

Education

Bachelor's degree or equivalent

Advanced degree preferred

Tools

Hucu

Monday.com

Power Automate

Job description

SCAN Group in Long Beach, CA is seeking an Operations Associate to drive day-to-day and central operations across care team coordination, onboarding and systems administration, event planning, project coordination, and AI-enabled innovation.

You will partner with leadership, clinical teams, and cross-functional stakeholders to improve efficiency, scalability, and the clinician and team experience, while building dashboards and running analyses to inform decisions.