Operations Associate

SCAN Group; Long Beach (CA); Hybrid; USD 70,000 - 84,000; Full time

Benefits offered by this job

Annual bonus program

Wellness Program

Generous PTO

11 paid holidays + floating holiday +

401(k) with employer match

Tuition reimbursement

Job summary

SCAN Group in Long Beach, CA is seeking an Operations Associate to drive day-to-day and central operations across care team coordination, onboarding and systems administration, event planning, project coordination, and AI-enabled innovation.

You will partner with leadership, clinical teams, and cross-functional stakeholders to improve efficiency, scalability, and the clinician and team experience, while building dashboards and running analyses to inform decisions.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in complex operations such as healthcare operations, care coordination, clinic or practice operations, project coordination, or supply chain operations.
• Graduate or Advanced Degree preferred.
• Project management certifications (CAPM, PMP) or Lean Six Sigma or AI/automation certifications preferred.
• Hands-on experience applying AI tools and automation platforms; familiarity with value-based care and process improvement methodologies.

Responsibilities

• Care Team Operations & Coordination: manage day-to-day operational support for clinicians and care teams, including supply management, equipment logistics, communications platform administration, and provider directory updates.
• Onboarding, Offboarding & Systems Administration: own end-to-end onboarding/offboarding for clinicians and staff; administer platforms (Hucu, Monday.com) including user provisioning and deactivation.
• Operational Reporting & Performance Analysis: monitor and report operational metrics; build dashboards and leadership-ready summaries.
• Product Innovation, AI & Automation: identify and implement AI-enabled/automation solutions; define workflow requirements and acceptance criteria.
• Event Planning & Team Engagement: plan department meetings and events; manage agenda, logistics, budget, and follow-through.
• Central Operations Support: support SCAN central services; coordinate workflows and escalations; prepare briefing materials for leadership.
• Project & Program Coordination: lead or coordinate operational projects including go-lives and workflow rollouts; manage timelines and risks.
• Vendor & Partner Management: act as operations point of contact for vendors; monitor service levels and issues.
• Process Improvement & Standardization: identify friction, standardize workflows, measure impact.
• Stakeholder Communication & Issue Resolution: liaise with leaders and clinicians; triage operational and tech issues; ensure regulatory compliance.
• Sr / Lead Role: prioritizes assignments, provides assistance without direct supervision.
• Other duties as assigned.
• Actively support the achievement of SCAN's Vision and Goals.
• We seek Rebels who are curious about AI and its power to transform how we operate.

Skills

Operations management

Cross-functional collaboration

AI integration

Data analysis

Project coordination

Education

Bachelor's degree or equivalent

Advanced degree preferred

Tools

Hucu

Monday.com

Power Automate

Job description

The Job

THe Operations Associate independently drives day-to-day and central operations across the department, spanning care team coordination, onboarding and systems administration, event planning, project coordination, and AI-enabled product and process innovation. The role exercises independent judgment to analyze operational issues, recommend and implement solutions, and partner with leadership, clinical teams, and cross-functional stakeholders to improve efficiency, scalability, and the clinician and team experience.

The Operations Associate partners with cross-functional stakeholders to optimize processes, improve efficiency and effectiveness, and support informed business decisions. This role also serves as a key resource for operational reporting, continuous improvement, and decision support, providing guidance and subject matter expertise on complex business and operational needs.

You Will

• Care Team Operations & Coordination: Independently manage day-to-day operational support for clinicians and care teams, including supply and inventory management, equipment logistics, shared inbox and request intake, communications platform administration, and distribution list and provider directory/website updates. Track clinician continuing education and other operational compliance

• Onboarding, Offboarding & Systems Administration: Own the end-to-end onboarding and offboarding process for clinicians and staff across HR, Credentialing, IT, Applications, and clinical leadership; validate that access, equipment, and training are complete and day-one ready. Serve as administrator for clinical communication and operational platforms (e.g., Hucu, Monday.com), including user provisioning and deactivation, location and panel configuration, on-call schedules, troubleshooting, and vendor escalation.

• Operational Reporting & Performance Analysis: Monitor, analyze, and report operational and performance metrics (e.g., visits per day/week, open notes, documentation, request volume, turnaround time, onboarding readiness); identify trends and root causes and recommend actions to leadership. Build and maintain dashboards, trackers, and leadership-ready summaries that support data-driven decisions.

• Product Innovation, AI & Automation: Identify, evaluate, and implement AI-enabled and automation solutions (e.g., Microsoft Copilot, generative AI, robotic process automation, intelligent document processing) to reduce manual work and improve operational efficiency. Partner with product, IT, and clinical teams to define workflow requirements, user stories, and acceptance criteria for internal tools and platforms; support testing, pilots, rollout, end-user training, and adoption tracking.

• Event Planning & Team Engagement: Plan and execute department-wide meetings and events, including recurring All Team meetings, in-person sessions, trainings, and leadership offsites; own agenda development, content intake, presenter coordination, venue and virtual logistics, budget tracking, and run of show. Capture decisions and action items and drive follow-through to completion.

• Central Operations Support: Provide operational support to Embrace's core central services, including the CareConnect 24/7 call center, pharmacy, behavioral health, and care/case management. Coordinate workflows, handoffs, and escalations between these services, clinicians, and field care teams so members get seamless, timely support. Monitor central service performance and volume trends, identify gaps and friction points, and partner with service leads to recommend and implement process, staffing-coverage, and technology improvements as Embrace grows. Prepare briefing materials, presentations, and communications for leadership and cross functional forums.

• Project & Program Coordination: Lead or coordinate operational projects and cross-functional initiatives, including new market launches, go-lives, and workflow rollouts; develop project plans, timelines, and status updates, manage dependencies, and rise risks

• Vendor & Partner Management: Serve as an operational point of contact for vendors and community partners; support vendor evaluation and diligence, monitor service levels and deliverables, resolve issues, and elevate as appropriate.

• Process Improvement & Standardization: Identify operational friction, recommend standardized workflows and best practices, and lead improvement efforts from analysis through implementation; measure impact and sustain gains across teams and markets

• Stakeholder Communication & Issue Resolution: Serve as a liaison across leadership, managers, Medical Directors, clinicians, care coordination, and central SCAN teams; triage and resolve operational, technology, and partner issues using sound judgment on escalation, and track recurring themes for systemic improvement. Adhere to all quality, compliance, and regulatory standards to achieve SCAN outcomes.

• Sr / Lead Role (prioritizes assignments, provides assistance, scheduled work, but does NOT directly supervise

• Other duties as assigned.

• Actively support the achievement of SCAN's Vision and Goals.

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Your Qualifications

• Bachelor's Degree or equivalent experience required.

• 3+ years experience in complex business operations such as healthcare operations, care coordination, clinic or practice operations, project coordination, or supply chain operations, including:
  • Independently managing operational processes end to end (e.g., onboarding, intake and request management, supply or vendor operations) with minimal supervision.
  • Coordinating cross-functional projects or initiatives, including planning, tracking, and reporting status to leadership.
  • Analyzing operational data and translating findings into recommendations and executive-ready materials.
• Graduate or Advanced Degree preferred.
• Project management (e.g., CAPM, PMP), Lean Six Sigma, or AI/automation certifications preferred.
• 5 years of related experience in business operations, business analysis, operational analysis, or a related field preferred
• Hands-on experience applying AI tools (e.g., Microsoft Copilot, generative AI), automation platforms (e.g., Power Automate), or supporting product/workflow design and implementation; familiarity with value-based care, mobile or primary care delivery, and process improvement methodologies (e.g., Lean Six Sigma).

What's in it for you?

• Base salary range: $70,304 to $84,143 annually
• Work Mode: Mostly Onsite- This is a hybrid position. Employees who live locally are expected to follow SCAN in-office schedule (currently Tuesdays and Wednesdays). SCAN's headquarters is currently located in Long Beach, California, and is expected to relocate to Cerritos, California, in 2027.
• Annual bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 additional floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)