Operations Advisor: Client Success & Training Lead

Jani-King of Columbus; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision and Supplement.

Job summary

JANI-KING is seeking an Operations Advisor to join our Columbus team. You will design and develop solutions to support franchise owners and clients, overseeing accounts and inspections, addressing concerns, and ensuring quality service delivery.

This role emphasizes training, policy implementation, and guidance to staff to improve customer outcomes. The ideal candidate will have strong communication, troubleshooting, and leadership abilities, with a professional demeanor and the capacity to

Qualifications

• Experience in commercial/industrial cleaning is a plus.
• Excellent verbal and written communication skills.
• Ability to lead, direct and motivate staff.
• Professional appearance and demeanor.
• Ability to prioritize and multitask.
• Deadline- and detail-oriented.
• Willingness to provide on-site training.
• Strong troubleshooting and critical thinking skills.

Responsibilities

• Oversee Existing Accounts and Inspections of those accounts
• Monitor Concerns or Evaluate additional needs for Existing Customers
• Implement Policies and Procedures/ Training for Franchise Owners services Accounts
• Provide direction and guidance to team members
• Provide quality assurance review of new and existing Customers Needs
• Professional appearance and demeanor
• The ability to lead, direct and motivate additional staff
• Excellent verbal and written communication skills
• Confidence and ability to provide on-site training
• Strong troubleshooting and critical thinking skills
• Ability to prioritize and multitask
• Deadline and detail-oriented
• Previous experience in Commercial/ Industrial Cleaning, or other related fields is a plus but not required

Skills

Account management

Leadership

Training and mentoring

Communication skills

Troubleshooting

Multitasking

Professional appearance

Job description

JANI-KING is seeking an Operations Advisor to join our Columbus team. You will design and develop solutions to support franchise owners and clients, overseeing accounts and inspections, addressing concerns, and ensuring quality service delivery.

This role emphasizes training, policy implementation, and guidance to staff to improve customer outcomes. The ideal candidate will have strong communication, troubleshooting, and leadership abilities, with a professional demeanor and the capacity to