On-Site Operations Coach for Franchises — New Orleans

Jani-King Gulf Coast; New Orleans (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus and sales commissions

Job summary

Jani-King Gulf Coast is seeking an Operations Advisor to join our on-site team in New Orleans, LA. The role focuses on supporting Franchise Owners, visiting client sites, evaluating cleaning performance, and coaching teams to uphold company standards.

You will collaborate on scheduling and staffing, address service issues promptly, and monitor safety/quality protocols, including onboarding and training for new Franchise Owners. Bonus opportunities apply daily.

Qualifications

• Experience in operations, facilities management, or commercial cleaning.
• Strong customer service and relationship-management skills.
• Solid organizational and time-management abilities.
• Effective communication and interpersonal skills.
• Basic proficiency with office software to track performance.
• Ability to work on-site in New Orleans, LA with regular travel to client sites.
• Knowledge of safety and quality practices in cleaning or facilities services is preferred.
• High school diploma or equivalent; certifications in business/operations are a plus.

Responsibilities

• Visit customer sites to assess cleaning performance and service quality.
• Provide operational coaching to Franchise Owners to meet standards.
• Collaborate on scheduling, staffing, and workflow improvements.
• Help resolve service issues and customer concerns promptly and professionally.
• Monitor compliance with safety and quality protocols.
• Assist with onboarding and training for new Franchise Owners.
• Prepare basic reports on operational performance and customer satisfaction.

Skills

Operations experience

Customer service

Organizational skills

Communication skills

Office software

Education

High school diploma or equivalent

Additional certifications (business/operations/facilities)

Job description

Jani-King Gulf Coast is seeking an Operations Advisor to join our on-site team in New Orleans, LA. The role focuses on supporting Franchise Owners, visiting client sites, evaluating cleaning performance, and coaching teams to uphold company standards.

You will collaborate on scheduling and staffing, address service issues promptly, and monitor safety/quality protocols, including onboarding and training for new Franchise Owners. Bonus opportunities apply daily.