Operations Administrator & Customer Support

AWP Safety, Inc; Phoenix (AZ); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Life insurance

LTD

HSAs/FSAs

401(k)

Paid time off

Paid holidays

Diversity recognition

Job summary

AWP Safety, Inc is seeking an Operations Administrator in Phoenix to support the Operations team with calls, scheduling, and customer relations post-work completion. The role emphasizes accuracy, timely responses, and diplomacy with customers and internal staff.

Key tasks include coordinating with Billing, Operations, and Branch Managers, handling time entries, and managing communications across the company.

Qualifications

• 1-3 years' experience office admin
• Strong customer service skills
• Previous payroll and or accounting experience
• Ability to multitask
• Knowledge of construction, traffic control, or infrastructure industries preferred, not required
• Strong communication skills, both written and oral, bilingual a plus
• Excellent computer and internet skills necessary, Dynamics 365, MS Excel, Teams and Salesforce a plus.
• Must be results-driven, friendly, tenacious, work independently and have a positive attitude
• High energy and self-motivated
• Team focused and supportive of the company’s direction
• Organization skills
• Document management
• Microsoft office

Responsibilities

• Collaborate with and assist the Billing Specialist, Operations Manager and Branch Manager with orders and customer needs
• Assist with Time entries and validation of work orders
• Answer incoming phone calls and transfer to the correct person.
• Respond, compose, and send e-mail correspondence throughout the company in a timely manner
• Provide customer support via email, phone, or in person
• Inform customers of current promotions or special sales
• Engagement in learning and communicating all AWP products and services
• Compliance with all company safety standards and procedures
• Creatively work with team members on sales strategies
• Support the Branch Manager & Operations Manager with other duties as assigned
• Engage in company safety programs and support those efforts as needed

Skills

Customer service

Multitask

Communication skills

Office software

Tools

Dynamics 365

MS Excel

Teams

Salesforce

Job description

AWP Safety, Inc is seeking an Operations Administrator in Phoenix to support the Operations team with calls, scheduling, and customer relations post-work completion. The role emphasizes accuracy, timely responses, and diplomacy with customers and internal staff.

Key tasks include coordinating with Billing, Operations, and Branch Managers, handling time entries, and managing communications across the company.