Operations Admin

AWP Safety, Inc; Phoenix (AZ); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Life insurance

LTD

HSAs/FSAs

401(k)

Paid time off

Paid holidays

Diversity recognition

Job summary

AWP Safety, Inc is seeking an Operations Administrator in Phoenix to support the Operations team with calls, scheduling, and customer relations post-work completion. The role emphasizes accuracy, timely responses, and diplomacy with customers and internal staff.

Key tasks include coordinating with Billing, Operations, and Branch Managers, handling time entries, and managing communications across the company.

Qualifications

• 1-3 years' experience office admin
• Strong customer service skills
• Previous payroll and or accounting experience
• Ability to multitask
• Knowledge of construction, traffic control, or infrastructure industries preferred, not required
• Strong communication skills, both written and oral, bilingual a plus
• Excellent computer and internet skills necessary, Dynamics 365, MS Excel, Teams and Salesforce a plus.
• Must be results-driven, friendly, tenacious, work independently and have a positive attitude
• High energy and self-motivated
• Team focused and supportive of the company’s direction
• Organization skills
• Document management
• Microsoft office

Responsibilities

• Collaborate with and assist the Billing Specialist, Operations Manager and Branch Manager with orders and customer needs
• Assist with Time entries and validation of work orders
• Answer incoming phone calls and transfer to the correct person.
• Respond, compose, and send e-mail correspondence throughout the company in a timely manner
• Provide customer support via email, phone, or in person
• Inform customers of current promotions or special sales
• Engagement in learning and communicating all AWP products and services
• Compliance with all company safety standards and procedures
• Creatively work with team members on sales strategies
• Support the Branch Manager & Operations Manager with other duties as assigned
• Engage in company safety programs and support those efforts as needed

Skills

Customer service

Multitask

Communication skills

Office software

Tools

Dynamics 365

MS Excel

Teams

Salesforce

Job description

Company Description

AWP Safety is North America’s leading traffic control specialist. Our team of 9,000 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon.

Company Description

AWP Safety is North America’s leading traffic control specialist. Our team of 9,000 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon. Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and a sense of urgency.

Job Description

Come Grow with Us…Operations Administrator The Operations Administrator is an essential role on the Operations team. The admin has the freedom to work independently but is a vital part of the team. He/she assists with multiple projects and duties, including inbound/outbound calls, coordinating repairs and customer relations to ensure satisfaction after work is complete. Performing with a focus on accuracy, timeliness and responsiveness and high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

What you will do:

• Collaborate with and assist the Billing Specialist, Operations Manager and Branch Manager with orders and customer needs
• Assist with Time entries and validation of work orders
• Answer incoming phone calls and transfer to the correct person.
• Respond, compose, and send e-mail correspondence throughout the company in a timely manner
• Provide customer support via email, phone, or in person
• Inform customers of current promotions or special sales
• Engagement in learning and communicating all AWP products and services
• Compliance with all company safety standards and procedures
• Creatively work with team members on sales strategiesSupport the Branch Manager & Operations Manager with other duties as assigned
• Engage in company safety programs and support those efforts as needed

Qualifications

What you bring to us:

• 1-3 years' experience office admin
• Strong customer service skills
• Previous payroll and or accounting experience
• Ability to multitask
• Knowledge of construction, traffic control, or infrastructure industries preferred, not required
• Strong communication skills, both written and oral, bilingual a plus
• Excellent computer and internet skills necessary, Dynamics 365, MS Excel, Teams and Salesforce a plus.
• Must be results-driven, friendly, tenacious, work independently and have a positive attitude
• High energy and self-motivated
• Team focused and supportive of the company’s direction
• Organization skills
• Document management
• Microsoft office

Additional Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS The employee must be able to successfully manage the physical demands of this position, which include the following:

• Hours of operation are variable
• Primarily sedentary or working at a desk
• Occasionally lift and move 10 -25 pounds
• Proficient literacy
• The employee frequently is required to stand, walk, or reach with hands and arms
• Computer and standard office equipment such as a printer, copier, scanner, calculator, fax machine, and telephone. Badge machine.

AWP Safety is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

• Benefits-eligible 1st of the month following hire.
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance.
• Company paid LTD.
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 for Diversity

Full time, pay range from $21/hour to $24/hour based on experience AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.