Operations Admin Specialist – Franchising & Compliance

Senior Helpers; Towson (MD); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k with matching

PTO and holidays

Gym membership reimbursement

Job summary

Senior Helpers is seeking an Administrative Assistant - Operations for full-time, on-site work in Towson. You will support the Franchising Support and Operations department, manage payer portals, maintain franchising documents, and coordinate events like Top Performers and President Club.

Strong MS Office skills and familiarity with FranConnect are required. The role emphasizes prioritization, multi-tasking, and attention to detail in a fast-paced environment.

Qualifications

• Minimum 2 years’ experience in an office setting.
• Healthcare or senior care administration experience is a plus.
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to learn and efficiently use FranConnect and other software.

Responsibilities

• Provide high-level administrative support to ensure smooth operations within the office.
• Payer Portal Management—manage payer portals to keep franchisee documentation updated.
• Maintain franchising documentation per operations manual and materials.
• Lead coordination of operations events, including Top Performers and President Club.
• Utilize reporting features in franchising software to support data-driven decisions.

Skills

Microsoft Office

Attention to detail

Communication skills

Prioritization

Multitasking

Teamwork

Education

High school diploma or equivalent

Associate degree preferred

Tools

FranConnect

Job description

Senior Helpers is seeking an Administrative Assistant - Operations for full-time, on-site work in Towson. You will support the Franchising Support and Operations department, manage payer portals, maintain franchising documents, and coordinate events like Top Performers and President Club.

Strong MS Office skills and familiarity with FranConnect are required. The role emphasizes prioritization, multi-tasking, and attention to detail in a fast-paced environment.