Operations Administrative Assistant – Franchising Support

Senior Helpers - Corporate; Towson (MD); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Matching

Flexible Spending Accounts

Life Insurance

AD&D Insurance

Short-Term Disability

PTO

Job summary

Senior Helpers - Corporate is seeking an Administrative Assistant to support the Franchising Support and Operations department. The role focuses on document management, event coordination, and reporting using FranConnect and Microsoft Office.

You will work on-site, 40 hours a week, with day shifts and no weekends, supporting the team to ensure compliant and efficient operations across franchisees.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and priorities.
• Strong attention to detail and analytical abilities.
• Ability to learn and use specialized software (FranConnect).
• Proficient in Microsoft Outlook, Word, Excel and PowerPoint.

Responsibilities

• Provide high-level administrative support to ensure smooth operations.
• Payer Portal Management- manage payer portals to keep franchisee documentation current.
• Maintain franchising documentation per operations manual and materials.
• Lead coordinator of all operations events (Top Performers, President Club, etc).
• Utilize reporting features in franchising support software for data-driven decisions.

Education

High school diploma or equivalent; Associate degree preferred

Tools

FranConnect

Microsoft Office

Job description

Senior Helpers - Corporate is seeking an Administrative Assistant to support the Franchising Support and Operations department. The role focuses on document management, event coordination, and reporting using FranConnect and Microsoft Office.

You will work on-site, 40 hours a week, with day shifts and no weekends, supporting the team to ensure compliant and efficient operations across franchisees.