Operations Administrative Specialist - Franchising Support

Senior Helpers Parent Account; Towson (MD); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k with company matching

PTO and holidays

Tuition reimbursement

Flexible Spending Accounts

Job summary

Senior Helpers is seeking an Administrative Assistant - Operations in Towson, MD for a full-time, on-site role. You will support the Franchising Support and Operations department with document management, event coordination, project assistance, and other admin tasks, requiring strong organization and detail orientation.

You should be proficient in the Microsoft Office suite, able to prioritize multiple tasks, and able to learn FranConnect and related systems to support franchisees nationwide

Qualifications

• Two years’ office experience required.
• Healthcare or senior care administration experience is a plus.
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to learn FranConnect software

Responsibilities

• Provide high-level administrative support to ensure smooth operations.
• Payer Portal Management- Manage payer portals to ensure the Franchisee’s documentation is updated correctly and current.
• Maintain franchising documentation as in operations manual and franchising support materials.
• Lead coordinator of all operations events, including Top Performers, President Club, and other events as needed.
• Effectively utilizing reporting features in franchising support software to aid in data driven decisions to improve operations.
• Organize and maintain third‑party payer documents and use FranConnect for payer management.
• Manage theSynapticure Referral platform.
• Reporting and Compliance- Weekly running of various reports. Update Medicaid waiver books to ensure compliance with state regulations and maintain licensure for Franchisees.
• Caregiver Recruitment Support- Verification of caregiver job advertisements in our applicant tracking system; refresh postings.
• Coordinate setting up new franchise owner accounts in Indeed with our Senior Helpers Indeed Representative.
• General Administrative Duties- Assist with other administrative tasks for our Franchising Support department and franchise owners.

Skills

MS Office Suite

Interpersonal skills

Communication skills

Multitasking

Detail oriented

Teamwork

Reading/writing technical docs

Prioritization

Education

High school diploma or equivalent

Associate degree preferred

Tools

FranConnect

Job description

Senior Helpers is seeking an Administrative Assistant - Operations in Towson, MD for a full-time, on-site role. You will support the Franchising Support and Operations department with document management, event coordination, project assistance, and other admin tasks, requiring strong organization and detail orientation.

You should be proficient in the Microsoft Office suite, able to prioritize multiple tasks, and able to learn FranConnect and related systems to support franchisees nationwide