Administrative Assistant

Senior Helpers; Towson (MD); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k with matching

PTO and holidays

Gym membership reimbursement

Job summary

Senior Helpers is seeking an Administrative Assistant - Operations for full-time, on-site work in Towson. You will support the Franchising Support and Operations department, manage payer portals, maintain franchising documents, and coordinate events like Top Performers and President Club.

Strong MS Office skills and familiarity with FranConnect are required. The role emphasizes prioritization, multi-tasking, and attention to detail in a fast-paced environment.

Qualifications

• Minimum 2 years’ experience in an office setting.
• Healthcare or senior care administration experience is a plus.
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to learn and efficiently use FranConnect and other software.

Responsibilities

• Provide high-level administrative support to ensure smooth operations within the office.
• Payer Portal Management—manage payer portals to keep franchisee documentation updated.
• Maintain franchising documentation per operations manual and materials.
• Lead coordination of operations events, including Top Performers and President Club.
• Utilize reporting features in franchising software to support data-driven decisions.

Skills

Microsoft Office

Attention to detail

Communication skills

Prioritization

Multitasking

Teamwork

Education

High school diploma or equivalent

Associate degree preferred

Tools

FranConnect

Job description

Title: Administrative Assistant - Operations

Position Description: Full-Time, Benefit Eligible

Schedule: Day Shift, No Weekends

Pay Range: $25.00 - $26.00 per hour

Objective:

The Operations Administrative Assistant manages comprehensive support functions for the Franchising Support and Operations department, including document management, event coordination, project assistance, and other administrative tasks. This role requires strong organizational skills, attention to detail, multitasking abilities, and proficiency in Microsoft Suite and productivity software. The position demands strong independent work habits, a process-oriented approach, and effective prioritization to meet departmental objectives.

Key Responsibilities

• Provide high-level administrative support to ensure smooth operations within the office.
• Payer Portal Management- Manage payer portals to ensure the Franchisee’s documentation is updated correctly and current.
• Manage and maintain accurate franchising documentation as in operations manual and franchising support materials.
• Lead coordinator of all operations events, including Top Performers, President Club, and other events as needed.
• Effectively utilizing reporting features in franchising support software to aid in data driven decisions to improve operations.
• Organize and maintain third-party payer documents as well as handle third-party payer management using FranConnect software.
• Manage the Synapticure Referral platform.
• Reporting and Compliance- Weekly running of various reports. Update Medicaid waiver books to ensure compliance with state regulations as well as maintain and update State Licensure requirements for Franchisees.
• Caregiver Recruitment Support- Verification of caregiver job advertisements in our applicant tracking system. New advertisements need to be refreshed frequently, aiding in a manual upload process.
• Coordinate setting up new franchise owner accounts in Indeed with our Senior Helpers Indeed Representative.
• General Administrative Duties- Assist with other administrative tasks for our Franchising Support department and franchise owners.

Qualifications

• High school diploma or equivalent; Associate degree preferred.
• A minimum of two years’ experience in an office setting required.
• Experience in healthcare or senior care administration is a plus.
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to learn and efficiently use specialized software (e.g., FranConnect)
• Working knowledge of office equipment (e.g. printers, fax machines, etc.)
• Exceptional attention to detail and analytical abilities are a must.
• Excellent interpersonal and communication skills.
• Ability to effectively prioritize and execute tasks.
• Strong interpersonal and oral communication skills.
• Adept at reading, writing, and interpreting technical documentation/manuals.
• Positive attitude and strong work ethic.
• Keen attention to detail, and organizations skills.
• Ability to multitask while working in a fast-paced environment
• Skilled at working within a team-oriented, collaborative environment.

Work Conditions

• 40-hour on-site work week.
• Sitting for extended periods of time.
• Lifting and transporting of moderately heavy objects, such as copier paper boxes

What We Offer

• Competitive pay
• Medical, Dental, Vision insurance with a generous percentage paid by the company
• Flexible Spending Accounts for Health and Dependent care
• Company paid Life Insurance, AD&D, and Short-Term Disability
• Employee Assistance Plan
• Voluntary long-term disability
• 401k with excellent matching
• PTO, Personal Days, Pd. Birthday, Pd. Holidays
• Monthly reimbursement for gym membership
• Education tuition reimbursement

About Senior Helpers

Senior Helpers is a premier provider of in-home senior care services. Founded in 2001 with a vision to help seniors who wish to remain in their homes despite age-related illnesses and mobility challenges, Senior Helpers has over 300 franchises across the country that have cared for tens of thousands of seniors with a pledge to “provide care and comfort at a moment’s notice.” Our franchising support team offers fantastic franchise opportunities and support to business owners across the country. In addition, the company has corporately owned and operated locations. Services provided in the in-home care model range from specialized care for those with diseases, such as dementia, Alzheimer’s and Parkinson’s, to personal and companion care to help individuals looking for a little assistance with daily activities. The company is proud to be named the first national in-home care provider to receive certification as a Great Place to Work for consecutive years since 2019. In addition, Senior Helpers was recently ranked in Entrepreneur’s Franchise 500 Ranking and appointed to the Healthcare Leadership Council—an exclusive alliance of leading healthcare companies from all health sectors committed to advancing the American healthcare system. Learn more by visiting http://www.seniorhelpers.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.