Operations Admin Specialist — Data, Reports & Service

FedEx Corporation; Kansas City (MO); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Reasonable accommodations available

Job summary

FedEx Corporation is seeking a detail-oriented administrative Clerk to support hub and station operations. Responsibilities include clerical tasks, data entry, and handling customer inquiries to help optimize delivery times.

Ideal candidates have 4+ years in customer service or clerical roles, with preferred experience in dock/distribution environments and proficiency in Microsoft Office and web-based tools.

Qualifications

• Four (4) years customer service, clerical or related experience required.
• Experience in dock operations environment or distribution center setting preferred.
• Proficient with typing, data entry and review in multiple systems.

Responsibilities

• Provide clerical support to management and operational functions (copying, filing, faxing, emailing, phone).
• Enter data in various systems to support functional area and compile reports.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with BCSA audit data retrieval and documentation.
• Support quality assurance and loss prevention by addressing damaged or misaddressed packages.
• Prioritize workflow to maximize same-day resolution and delivery readiness.

Skills

Customer service

Time management

Multitasking

Data entry

Phone etiquette

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Corporation is seeking a detail-oriented administrative Clerk to support hub and station operations. Responsibilities include clerical tasks, data entry, and handling customer inquiries to help optimize delivery times.

Ideal candidates have 4+ years in customer service or clerical roles, with preferred experience in dock/distribution environments and proficiency in Microsoft Office and web-based tools.