Part-Time Operations Admin: Data, Service & QA

FedEx Logistics; Sparks (NV); On-site; USD 25,000 - 34,000; Part time

Job summary

FedEx Logistics is seeking a part-time clerical/administrative associate to support hub and station operations, including linehaul, quality assurance and customer service. You will perform clerical tasks, enter data in various systems, and respond to customer inquiries to help optimize delivery times.

In this role you will assist with address searches/corrections, ensure accurate scan statuses, and help maintain DOT-related files.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• General business skills such as typing, data entry and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.

Responsibilities

• Provides clerical support to management and operations (photocopying, filing, faxing, emailing and answering telephone).
• Reviews, researches and/or enters data in various systems to support the function.
• Compiles data and provides regular and adhoc reports to management.
• Serves as frontline customer service to receive, resolve or escalate inquiries.
• Supports BCSA audit activity by retrieving data and files for review.
• Ensures packages receive proper scan statuses and inspects for damage per policy.
• Researches missing packages and documents disputed deliveries for management review.
• Tracks metrics and prepares weekly reports for management.

Skills

Typing

Data entry

Phone/Fax/ copier usage

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Data entry systems

Job description

FedEx Logistics is seeking a part-time clerical/administrative associate to support hub and station operations, including linehaul, quality assurance and customer service. You will perform clerical tasks, enter data in various systems, and respond to customer inquiries to help optimize delivery times.

In this role you will assist with address searches/corrections, ensure accurate scan statuses, and help maintain DOT-related files.