Operations Admin II: Data, Service & QA Support

FedEx; Oklahoma City (OK); On-site; USD 22,000 - 28,000; Full time

Job summary

FedEx in Oklahoma City is seeking an organized Administrative Clerk to perform clerical and customer service duties across hub and station operations, including linehaul and quality assurance. You will handle data entry, reporting and inquiries, serving as the first point of contact for customers and internal teams.

The role emphasizes accuracy, timely processing of damaged or misaddressed packages, and collaboration with management to support efficient delivery and loss prevention.

Qualifications

• High school diploma or GED required.
• Previous clerical or customer service experience preferred.
• Ability to type, enter data and use phone, copier and fax.

Responsibilities

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
• In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:
• Additional Quality Assurance/Loss Prevention essential functions:
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
• Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management
• Additional Linehaul essential function:
• Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
• Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
• Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
• Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution
• Peforoms other duties as assigned.

Skills

Typing & data entry

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx in Oklahoma City is seeking an organized Administrative Clerk to perform clerical and customer service duties across hub and station operations, including linehaul and quality assurance. You will handle data entry, reporting and inquiries, serving as the first point of contact for customers and internal teams.

The role emphasizes accuracy, timely processing of damaged or misaddressed packages, and collaboration with management to support efficient delivery and loss prevention.