Senior Operations Admin & Data/Customer Support

FedEx Corporation; Perrysburg (OH); On-site; USD 24,000 - 34,000; Full time

Job summary

FedEx Corporation is seeking a clerical/administrative professional to support hub and station operations. This role handles linehaul, quality assurance and customer service, addressing damaged/ misaddressed packages to optimize delivery times and serving as the first point of contact for customers.

The position requires a High School diploma or GED and at least four years in customer service or clerical work; dock operations background is a plus.

Qualifications

• High School Diploma or GED required.
• Four (4) years of customer service, clerical or related experience required; experience in dock operations preferred.
• Strong typing, data entry, MS Office and ability to work in fast-paced environment.

Responsibilities

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalate.
• Assists management with BCSA audit activity by retrieving data and/or files for review.

Skills

Typing

Data entry

Customer service

Time management

Multitasking

Organization

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Corporation is seeking a clerical/administrative professional to support hub and station operations. This role handles linehaul, quality assurance and customer service, addressing damaged/ misaddressed packages to optimize delivery times and serving as the first point of contact for customers.

The position requires a High School diploma or GED and at least four years in customer service or clerical work; dock operations background is a plus.