Operations Admin II - Logistics, Data & Customer Care

Federal Express Corporation; Wayne (NJ); On-site; USD 25,000 - 39,000; Full time

Job summary

Federal Express Corporation in Wayne, NJ seeks an Office/Operations Admin to perform clerical and administrative tasks across hub and station operations, including linehaul, QA, and customer service. The role handles damaged/ misaddressed packages and acts as the first point of contact for customers.

Essential duties include data entry, reporting, and frontline customer service, with emphasis on audit support, loss prevention, and scanning accuracy to facilitate same-day delivery. Travel minimal.

Qualifications

• High School Diploma or GED required.
• Two years of customer service or clerical experience; dock/ DC experience preferred.
• Proficiency with Microsoft Office and data entry.

Responsibilities

• Provide clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Review, research and enter data to support functional area; compile data and reports for management review.
• Serve as frontline customer service to resolve inquiries and issues.

Skills

Customer service

Data entry

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in Wayne, NJ seeks an Office/Operations Admin to perform clerical and administrative tasks across hub and station operations, including linehaul, QA, and customer service. The role handles damaged/ misaddressed packages and acts as the first point of contact for customers.

Essential duties include data entry, reporting, and frontline customer service, with emphasis on audit support, loss prevention, and scanning accuracy to facilitate same-day delivery. Travel minimal.