Logistics Operations Admin & Customer Care

FedEx Group

Jersey City (NJ)

On-site

USD 23,000 - 29,000

Full time

5 days ago

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Job summary

Federal Express Corporation in New Jersey is seeking a coordinator to perform clerical and administrative tasks across hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged packages, act as a first contact for customers, and support audits and reporting.

The role requires a High School Diploma or GED, at least two years in customer service or clerical work, and proficiency with MS Office.

Qualifications

General office skills including typing, data entry and using a phone, copier, and fax.
Proficient with Microsoft Office and web-based applications.
Customer service skills to respond to requests in a professional manner.
Strong time management, organizational and multitasking abilities in a fast-paced setting.

Responsibilities

Provide clerical support to management and operations, including photocopying, filing, faxing, emailing and answering calls.
Review, research and enter data in systems to support the functional area.
Compile data and generate regular and ad hoc reports for management review.
Serve as frontline customer service to receive, resolve or escalate inquiries and issues.
Assist with BCSA audit activity by retrieving data and files for review.
Support linehaul and loss prevention functions with documentation, data entry and DOT filing as needed.
Enter IC settlement information and track metrics for weekly management reports.