Operations Admin II — Hub Ops, Data & Customer Care

FedEx Group; North Carolina; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Reasonable accommodations available

Job summary

Federal Express Corporation seeks an administrative and clerical specialist to support hub and station operations in North Carolina. You will handle data entry, documentation, and customer inquiries, helping optimize delivery times and service quality.

Responsibilities include clerical support across management areas, reporting, and assisting with loss prevention and address verification to ensure accurate deliveries. This role emphasizes accuracy, speed, and teamwork in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Two years of customer service, clerical or related experience required; dock operations environment preferred.
• Typing, data entry, and use of phone, copier, and fax recommended.
• Proficient in Microsoft Office and web-based applications.
• Strong time management and attention to detail in a fast-paced setting.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Reviews, researches and enters data in various systems to support functional areas.
• Compiles data and prepares regular and adhoc reports for management review.
• Frontline customer service to receive, resolve and/or escalate inquiries and issues.
• Assists with BCSA audit data retrieval and review.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation seeks an administrative and clerical specialist to support hub and station operations in North Carolina. You will handle data entry, documentation, and customer inquiries, helping optimize delivery times and service quality.

Responsibilities include clerical support across management areas, reporting, and assisting with loss prevention and address verification to ensure accurate deliveries. This role emphasizes accuracy, speed, and teamwork in a fast-paced environment.