Operations Admin II: Hub Ops & Customer Care

Federal Express Corporation; Troutdale (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

Federal Express Corporation in Troutdale, OR seeks an organized Operations Admin to support hub and station functions, including linehaul, quality assurance and customer service. This role handles clerical tasks, data entry and reporting to keep delivery timelines on track.

You will be the first point of contact for customers, assist with audits, and help investigate lost or damaged packages, while coordinating with management to resolve issues promptly.

Qualifications

• High school diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• Proficient typing and data entry; strong organizational skills.
• Able to handle multiple tasks in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operations.
• Enter and review data in various systems.
• Compile data and generate regular and ad hoc reports.
• Serve as front-line customer service contact.
• Assist with audits and data retrieval for BCSA.
• Support linehaul with IC settlements and DOT files.

Skills

Typing/data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Federal Express Corporation in Troutdale, OR seeks an organized Operations Admin to support hub and station functions, including linehaul, quality assurance and customer service. This role handles clerical tasks, data entry and reporting to keep delivery timelines on track.

You will be the first point of contact for customers, assist with audits, and help investigate lost or damaged packages, while coordinating with management to resolve issues promptly.