Hub Operations Admin & Customer Support

FedEx Group; Troutdale (OR); On-site; USD 25,000 - 37,000; Full time

Job summary

Federal Express Corporation is seeking a clerical-focused professional in Troutdale, OR to support hub and station operations, handle customer inquiries, and assist with loss prevention and data reporting. This role emphasizes accurate data entry, timely correspondence, and efficient handling of daily tasks in a fast-paced environment.

Strong communication, time management and multitasking are essential, with four years of related experience preferred.

Qualifications

• High School Diploma or GED required.
• Four years of customer service or clerical experience; dock operations preferred.

Responsibilities

• Provides clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls).
• Reviews, researches and/or enters data in various systems to support respective function.
• Compiles data and provides regular and adhoc reports to management.
• Serves as frontline customer service to receive, resolve and/or escalate inquiries.
• Assists with BCSA audit activity by retrieving data/files.
• Supports quality assurance/loss prevention: address searches and ensure packages are in good condition.
• Prioritizes workflow to maximize same-day delivery for packages.
• Ensures all packages have proper scan statuses and handles hazardous materials per policy.
• Researches missing packages to identify root causes of scanning failures.
• Tracks metrics and prepares weekly reports for management review.
• Receives IC inquiries related to settlement, uniforms, decals, etc., routing to management.

Skills

Customer service

Data entry

Typing

Microsoft Office

Time management

Organizational skills

Multitasking

Education

High School Diploma or GED

Job description

Federal Express Corporation is seeking a clerical-focused professional in Troutdale, OR to support hub and station operations, handle customer inquiries, and assist with loss prevention and data reporting. This role emphasizes accurate data entry, timely correspondence, and efficient handling of daily tasks in a fast-paced environment.

Strong communication, time management and multitasking are essential, with four years of related experience preferred.