Operations Admin II: Fast-Paced Hub & Customer Care

FedEx Corporation; Bridgeport (Montgomery County); On-site; USD 36,000 - 48,000; Full time

Job summary

FedEx Corporation is seeking a detail-oriented Administrative Clerk to support hub and station operations, including linehaul, quality assurance and customer service.

You will handle clerical tasks, data entry, reporting, and serve as the first point of contact for customers, resolving issues promptly and accurately. This role also supports audits, loss prevention, and coordination with management to ensure timely deliveries in a fast-paced environment.

Qualifications

• Proven data entry and documentation skills.
• Strong customer service and communication abilities.
• Ability to type accurately and manage time effectively in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering phones).
• Enter and review data in systems to support respective functional area and compile reports for management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with audit data retrieval and documentation for BCSA/quality processes.
• Support quality assurance and loss prevention tasks including address verification and package condition checks.
• Track DOT-related documentation and support IC settlements; prepare weekly metrics reports.

Skills

Data entry

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Telephone systems

Job description

FedEx Corporation is seeking a detail-oriented Administrative Clerk to support hub and station operations, including linehaul, quality assurance and customer service.

You will handle clerical tasks, data entry, reporting, and serve as the first point of contact for customers, resolving issues promptly and accurately. This role also supports audits, loss prevention, and coordination with management to ensure timely deliveries in a fast-paced environment.