Operations Admin II: Data, Service & Logistics Support

FedEx Corporation; Durham (NC); On-site; USD 28,000 - 42,000; Full time

Job summary

Federal Express Corporation seeks a clerical/administrative associate to support hub and station operations, linehaul, quality assurance and customer service. You will handle routine clerical tasks, correct addresses, and serve as the first point of contact for customers, ensuring timely delivery and issue resolution.

Responsibilities include data entry, report generation, assisting with audits, loss prevention, and coordination with management.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• General business skills such as typing, data entry and review; use of phone, copier, and fax.
• Software skills including Microsoft Office and web-based applications.
• Customer service skills to respond to requests.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing and answering calls).
• Reviews, researches and/or enters data in various systems to support the function area.
• Compiles data and provides regular and adhoc reports to management.
• Serves as frontline customer service to receive, solve and/or elevate inquiries and issues.
• Assists with Business Control Self Assessment (BCSA) audit activity by retrieving data/files for review.
• Supports quality assurance/loss prevention by searching addresses and ensuring packages are in good condition.
• Prioritizes workflow to maximize same-day delivery preparations; ensures proper scan statuses.
• Researches missing packages to identify root causes and disputes.
• Tracks metrics and prepares weekly management reports.

Skills

Typing & data entry

Customer service

Time management

Multi-tasking

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation seeks a clerical/administrative associate to support hub and station operations, linehaul, quality assurance and customer service. You will handle routine clerical tasks, correct addresses, and serve as the first point of contact for customers, ensuring timely delivery and issue resolution.

Responsibilities include data entry, report generation, assisting with audits, loss prevention, and coordination with management.