Operations Admin II: Data-Driven Support & Customer Service

FedEx; Illinois; Vor Ort; USD 25.000 - 34.000; Vollzeit

Zusammenfassung

FedEx is seeking a detailed-oriented Clerical/Administrative Associate to support hub and station operations, covering linehaul, quality assurance and customer service. The role handles data entry, filing, and frontline customer inquiries, helping keep packages moving efficiently and accurately.

You will review systems data, prepare regular and ad hoc reports, and assist with audits, addressing damaged or misrouted packages and ensuring proper scan statuses.

Qualifikationen

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Aufgaben

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
• Additional Quality Assurance/Loss Prevention essential functions: Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
• Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review

Kenntnisse

Typing

Data entry

Phone use

Copier

Fax

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Jobbeschreibung

FedEx is seeking a detailed-oriented Clerical/Administrative Associate to support hub and station operations, covering linehaul, quality assurance and customer service. The role handles data entry, filing, and frontline customer inquiries, helping keep packages moving efficiently and accurately.

You will review systems data, prepare regular and ad hoc reports, and assist with audits, addressing damaged or misrouted packages and ensuring proper scan statuses.