Operations Admin II — Customer & Data Operations Pro

FedEx Group; Grand Island (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Federal Express Corporation in Grand Island, Nebraska, is seeking a versatile administrative associate to perform clerical and operational support across hub and station areas, including linehaul, quality assurance and customer service.

You will handle data entry, reporting, and front-line customer inquiries, assist with audits, loss prevention tasks, and ensure accurate package processing and timely delivery.

Qualifications

• High School Diploma or GED required.
• Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Reviews and enters data in various systems to support the functional area; compiles data and reports for management.
• Serves as frontline customer service to receive, solve and/or escalate inquiries and issues.
• Assists with Business Control Self Assessment (BCSA) audit activities by retrieving data and files for review.
• Performs additional duties for Quality Assurance/Loss Prevention and Linehaul functions as assigned.

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in Grand Island, Nebraska, is seeking a versatile administrative associate to perform clerical and operational support across hub and station areas, including linehaul, quality assurance and customer service.

You will handle data entry, reporting, and front-line customer inquiries, assist with audits, loss prevention tasks, and ensure accurate package processing and timely delivery.