Operations Admin I: Records, Data & Customer Service

FedEx; Portage (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

FedEx Portage Michigan seeks a detail-oriented clerk to support hub and station operations, handling clerical tasks and customer service with precision. You will process data, manage records, and assist with audits while ensuring timely package handling.

The role emphasizes accuracy, organization, and the ability to handle multiple tasks in a fast-paced environment. Evening shift availability and location in Portage, MI are preferred.

Qualifications

• General business skills such as typing, data entry and review; use of phone, copier, and fax.
• Software skills including Microsoft Office and web-based applications.
• Customer service skills to respond to requests effectively and professionally.
• Strong time management, organizational and multi-tasking abilities in a fast-paced setting.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls).
• Review, research and enter data to support functional areas.
• Prepare regular and adhoc reports for management review.
• Serve as frontline customer service to resolve inquiries or escalate as needed.
• Assist with BCSA audit data retrieval and file organization.
• Manage records including maintenance, destruction and inventory.

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Portage Michigan seeks a detail-oriented clerk to support hub and station operations, handling clerical tasks and customer service with precision. You will process data, manage records, and assist with audits while ensuring timely package handling.

The role emphasizes accuracy, organization, and the ability to handle multiple tasks in a fast-paced environment. Evening shift availability and location in Portage, MI are preferred.