Operations Admin I: Hub & Customer Care Specialist

FedEx Logistics; Reading (Berks County); On-site; USD 19,000 - 25,000; Part time

Job summary

FedEx Logistics in Reading, PA is seeking a detail-oriented clerical specialist to support hub and station operations. You will handle data entry, records management, customer service, and reporting to help ensure timely deliveries and issue resolution.

Key tasks include processing documents, answering calls, data review in multiple systems, assisting with audits, and improving package tracking and loss prevention while maintaining accuracy in fast-paced environments.

Qualifications

• High School Diploma or GED required.
• Experience in clerical or customer service preferred.
• Proficient in data entry and basic computer applications.

Responsibilities

• Provides clerical support to management and operations including copying, filing, faxing, emailing and answering calls.
• Enters and reviews data in systems to support the functional area.
• Compiles data and generates reports for management review.
• Serves as frontline customer service to resolve inquiries and issues.
• Assists with audits by retrieving data and files for review.
• Maintains records management tasks including maintenance, destruction and inventory.
• Supports timely delivery and mitigates loss by address searches and quick resolution of issues.
• Prioritizes workflow to maximize same-day delivery where possible.
• Ensures accurate scan statuses and handles hazardous material damages per policy.
• Researches missing packages and documents disputed deliveries for management review.

Skills

Typing

Data entry

Customer service

Time management

Multitasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Logistics in Reading, PA is seeking a detail-oriented clerical specialist to support hub and station operations. You will handle data entry, records management, customer service, and reporting to help ensure timely deliveries and issue resolution.

Key tasks include processing documents, answering calls, data review in multiple systems, assisting with audits, and improving package tracking and loss prevention while maintaining accuracy in fast-paced environments.