Operations Admin: Data, Records & Customer Care

FedEx; Lake Orion (MI); Vor Ort; USD 25.000 - 38.000; Vollzeit

Zusammenfassung

FedEx in Lake Orion, MI is seeking a clerical and customer service focused teammate to support hub and station operations. You will handle records management, data entry, and frontline customer service while preparing reports for management.

The role emphasizes accuracy, organization and timely responses to inquiries. Primary duties include processing documentation, supporting BCSA audit activities, and ensuring packages are tracked with proper scan statuses.

Qualifikationen

• Clerical duties including filing, photocopying, faxing, emailing and phone inquiries.
• Data entry and review using various systems.
• Prepare and present regular and ad-hoc reports for management.
• Respond to customer inquiries and escalate as needed.

Aufgaben

• Provide clerical support to management and operations.
• Enter data and support functional areas with documentation and reports.
• Handle frontline customer service to resolve inquiries and problems.
• Assist audits and records management tasks as required.
• Support loss prevention and quality assurance activities.

Kenntnisse

Clerical skills

Customer service

Data entry

Time management

Multitasking

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Jobbeschreibung

FedEx in Lake Orion, MI is seeking a clerical and customer service focused teammate to support hub and station operations. You will handle records management, data entry, and frontline customer service while preparing reports for management.

The role emphasizes accuracy, organization and timely responses to inquiries. Primary duties include processing documentation, supporting BCSA audit activities, and ensuring packages are tracked with proper scan statuses.