Operations Admin I: Hub Ops & Customer Support

FedEx Logistics; Reading (Berks County); On-site; USD 22,000 - 29,000; Full time

Job summary

Federal Express Corporation in Reading, PA is seeking a detail-oriented clerical associate to support hub and station operations. You will handle data entry, customer inquiries, and records management to help ensure timely delivery and accurate reporting.

Responsibilities include reporting, audit support, and coordinating with management to resolve issues while maintaining high accuracy and efficiency in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Typing, data entry and use of phone, copier, and fax.
• Proficiency with Microsoft Office and web-based applications.

Responsibilities

• Provides clerical support to management and operations (photocopying, filing, faxing, emailing and answering phones).
• Reviews, researches and enters data in systems to support respective areas.
• Compiles data and delivers regular and ad hoc reports for management.
• Serves as frontline customer service to resolve inquiries and issues.
• Maintains records and supports audits; assists with DOT file documentation.
• Tracks metrics and prepares weekly management reports.
• Assists with loss prevention tasks and resolution of delivery issues.
• Performs other duties as assigned.

Skills

Data entry

Customer service

Time management

Multitasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in Reading, PA is seeking a detail-oriented clerical associate to support hub and station operations. You will handle data entry, customer inquiries, and records management to help ensure timely delivery and accurate reporting.

Responsibilities include reporting, audit support, and coordinating with management to resolve issues while maintaining high accuracy and efficiency in a fast-paced environment.