Operations Admin & Data Support Specialist

Federal Express Corporation; East Hanover (NJ); On-site; USD 24,000 - 38,000; Full time

Job summary

Federal Express Corporation in New Jersey is seeking an Ops Admin to perform clerical and administrative duties across hub and station operations, including linehaul, QA and customer service. You will handle data entry, documentation, and frontline inquiries to help optimize delivery times.

Your role supports management with audits, reports, and issue resolution, while ensuring packages are scanned properly and delivered promptly. Strong organizational skills and customer service are essential.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• Proficient with Microsoft Office and data entry; accurate typing and ability to use phone, copier, and fax.
• Strong customer service skills and ability to multitask in a fast-paced environment.

Responsibilities

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review.
• Serves as frontline customer service to receive, solve and/or elevate inquiries and issues.
• Assists management with BCAS audit activity by retrieving data and/or files for review.
• Supports timely delivery and loss prevention by performing address searches and ensuring packages are in good condition.
• Tracks metrics and prepares weekly reports for management review.
• Receives IC inquiries or issues relating to settlement, uniforms, decals, etc., routing to management for resolution.

Skills

Customer service

Data entry

Time management

Organizational skills

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Email

Job description

Federal Express Corporation in New Jersey is seeking an Ops Admin to perform clerical and administrative duties across hub and station operations, including linehaul, QA and customer service. You will handle data entry, documentation, and frontline inquiries to help optimize delivery times.

Your role supports management with audits, reports, and issue resolution, while ensuring packages are scanned properly and delivered promptly. Strong organizational skills and customer service are essential.