Operations Admin: Data, Records & Customer Support

FedEx Group; Cody, Northern (WY, KY); Hybrid; USD 24,000 - 38,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerk to handle clerical and administrative tasks across hub and station operations, including linehaul, records management, quality assurance and customer service.

You will be the first point of contact for customers, perform data entry and reporting, assist with audits and investigations, and help ensure packages are processed accurately and delivered on time from Cody, WY.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Typing, data entry and use of phone, copier, fax.
• MS Office and web-based applications knowledge.
• Customer service and multitasking in fast-paced environment.

Responsibilities

• Provides clerical support (photocopying, filing, faxing, emailing, answering calls).
• Reviews, researches and enters data in systems to support areas.
• Prepares reports for management review.
• Frontline customer service to resolve inquiries and issues.
• Assists with DOT and audit data/file retrieval.
• Records management including maintenance and destruction.
• Tracks metrics and supports loss prevention efforts.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a detail-oriented clerk to handle clerical and administrative tasks across hub and station operations, including linehaul, records management, quality assurance and customer service.

You will be the first point of contact for customers, perform data entry and reporting, assist with audits and investigations, and help ensure packages are processed accurately and delivered on time from Cody, WY.