Operational Support Specialist

Right Skale, Inc.; Illinois; Remote; USD 50,000 - 70,000; Full time

Job summary

Right Skale, Inc. seeks an Operational Support Specialist to provide L2-level tech support while learning critical operational processes. Candidates should have experience in IT operations, troubleshooting, and familiar with systems like VMware and cloud platforms. This role offers the opportunity to influence process improvements and document essential procedures, ensuring business continuity.

Qualifications

• 5-7 years of experience in IT operations or technical support.
• Strong hands-on experience with VMware, SQL Server, and MySQL.
• Practical knowledge of APIs, JSON, and XML.

Responsibilities

• Provide L2-level support for infrastructure and troubleshoot application integrations.
• Shadow operational processes for a seamless transition of responsibilities.
• Proactively identify and resolve operational issues.

Skills

Troubleshooting

Application Integration

Networking

Database Support

Documentation

Tools

VMware

SQL Server

MySQL

AWS

Azure

Job description

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We are seeking a dedicated Operational Support Specialist to provide L2-level support, shadow existing processes, and eventually assume critical operational responsibilities to ensure business continuity.

Key Responsibilities

• Shadow and learn operational processes to ensure a seamless transition of responsibilities.
• Provide L2-level support for infrastructure, including VMware, SQL Server, and MySQL environments.
• Troubleshoot and support application integrations using APIs, JSON, and XML.
• Perform intermediate networking, database, and desktop support tasks (e.g., resolving connectivity, query, or user access issues).
• Proactively identify and resolve operational issues, contributing to process improvements.
• Maintain and update documentation to support operational continuity.
  
  

Qualifications

• 5-7 years of experience in IT operations or technical support, focusing on infrastructure.
• Strong hands-on experience with VMware (e.g., vSphere, ESXi), SQL Server, and MySQL.
• Practical knowledge of APIs, JSON, and XML for application integration.
• Demonstrated experience in basic networking (e.g., TCP/IP, DNS, DHCP), database support, and desktop support.
• Familiarity with AWS (e.g., EC2, S3) or Azure (e.g., Virtual Machines) for basic cloud support tasks.
• Proactive, ownership-driven mindset with a willingness to be mentored.
  
  

Job type: Contract

Duration: 12 M+ extendible

Work Type: Remote (US-based)

Right Skale Inc, headquartered in Pleasanton, CA, is an emerging global product development and platform engineering company. With a focus on digital transformation and cloud computing, we provide end-to-end technology solutions and services from strategy, architecture, and consulting to software development.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT System Custom Software Development

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