Operational Excellence Specialist – Process & Data Insights

Acrisure; Grand Rapids (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Acrisure is seeking a Business Process Specialist to analyze, design, and improve workflows, driving efficiency and strategic outcomes. You will pull metrics, build KPI dashboards, and partner with cross-functional teams to implement process improvements and ensure adoption.

Located in Grand Rapids, MI, this role emphasizes data-driven decision making, documentation, and training support across departments within the Operational Excellence team.

Qualifications

• Bachelor’s Degree required and/or three or more years of business experience in Insurance.
• Experience in a corporate environment, insurance brokerage, or related industry preferred.
• Knowledge of Lean, Six Sigma, Kaizen, and/or other process improvement methodologies preferred

Responsibilities

• Analyze and improve organizational workflows to enhance efficiency and drive strategic goals.
• Develop, document, and maintain processes, guides, and workflows with clear KPI alignment.
• Collaborate across teams to implement change management activities and ensure adoption.

Skills

PowerBI

SharePoint

MS Excel

MS Word

MS PowerPoint

MS Outlook

Project management

Communication

Team collaboration

Analytical thinking

Education

Bachelor’s Degree in Insurance/Business

Tools

Monday.com

Applied Epic

SharePoint

Job description

Acrisure is seeking a Business Process Specialist to analyze, design, and improve workflows, driving efficiency and strategic outcomes. You will pull metrics, build KPI dashboards, and partner with cross-functional teams to implement process improvements and ensure adoption.

Located in Grand Rapids, MI, this role emphasizes data-driven decision making, documentation, and training support across departments within the Operational Excellence team.