Senior BI & Operations Analytics Lead

Acrisure; Boston (MA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k) Plan

HSA/FSA

Job summary

Acrisure seeks a data analytics leader to drive operational analytics, reporting standards, and KPI governance for ADS and Digital Solutions. You will partner with business leaders, operations, and technology teams to deliver insights that shape strategy and performance.

The role emphasizes data governance, reconciliation, and scalable reporting across digital and call center operations, leveraging Power BI/Tableau and SQL to inform decisions.

Qualifications

• Experience collaborating with business stakeholders to define requirements and translate needs into analytics solutions.
• Advanced Excel skills and data cleanup experience.
• Experience with KPI development, dashboards, and reporting for operations or digital services.
• Experience reconciling large datasets and ensuring data accuracy.

Responsibilities

• Own and deliver the analytics roadmap for ADS and Digital Solutions.
• Define KPIs, reporting standards, and executive dashboards.
• Develop dashboards that reveal operational performance and customer experience insights.

Skills

Strong communication

Problem solving

Customer focus

Business requirements translation

KPI development

Education

Bachelor's degree in Business/IS/Finance/Stats/CS

Tools

Power BI

Tableau

SQL

Excel

Job description

Acrisure seeks a data analytics leader to drive operational analytics, reporting standards, and KPI governance for ADS and Digital Solutions. You will partner with business leaders, operations, and technology teams to deliver insights that shape strategy and performance.

The role emphasizes data governance, reconciliation, and scalable reporting across digital and call center operations, leveraging Power BI/Tableau and SQL to inform decisions.