Operations Excellence & Process Improvement Specialist

Acrisure, LLC; Grand Rapids (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Acrisure is seeking a Business Process Specialist to analyze, design, and improve workflows within our North American Retail Insurance accounting focus. You will craft KPI dashboards, document processes, and guide the adoption of improvements across cross-functional teams.

Responsibilities include data analysis, testing procedures, and partnering with Training to roll out new processes. This on-site role is located in Grand Rapids, Michigan, with emphasis on collaboration and continuous

Qualifications

• Bachelor’s degree or 3+ years of business experience in Insurance preferred.
• Lean, Six Sigma, Kaizen knowledge preferred.
• On-site presence to support collaboration is expected.

Responsibilities

• Analyze and improve organizational workflows to boost efficiency.
• Develop testing procedures and ensure processes work as designed.
• Create KPI dashboards and process documentation for adoption.

Skills

Teamwork

Time management

Communication

Problem solving

Education

Bachelor’s Degree

Tools

PowerBI

SharePoint

Excel

Word

PowerPoint

Outlook

Adobe Acrobat

Monday.com

Applied Epic

Job description

Acrisure is seeking a Business Process Specialist to analyze, design, and improve workflows within our North American Retail Insurance accounting focus. You will craft KPI dashboards, document processes, and guide the adoption of improvements across cross-functional teams.

Responsibilities include data analysis, testing procedures, and partnering with Training to roll out new processes. This on-site role is located in Grand Rapids, Michigan, with emphasis on collaboration and continuous