Senior BI & Operations Analytics Leader

Acrisure Trade Credit; Boston (MA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

On-site work

Competitive benefits

401(k) plan

Medical/dental/vision

Paid time off

Job summary

Acrisure Digital Services (ADS) and Digital Solutions seeks a data-driven analytics partner to drive operational decision-making and improvements across customer service and digital operations. You will partner with analytics, business leaders, and technology teams to define requirements and deliver actionable insights that enhance performance and scale processes.

The role emphasizes data accuracy, large-scale reconciliation, and governance, with a focus on dashboards, self-service reporting,

Qualifications

• Experience supporting contact center, customer service, or digital operations teams.
• Proven ability to translate requirements into reporting and analytics solutions.
• Experience with KPI development and executive dashboards.
• Experience with data reconciliation, validation, and cleanup.
• Strong Excel skills and experience with Power BI or Tableau.

Responsibilities

• Own the analytics roadmap for ADS and Digital Solutions.
• Develop KPIs, scorecards, and reporting standards.
• Design executive dashboards and reporting solutions.
• Lead data reconciliation and ensure data accuracy.
• Translate strategy into measurable analytics programs.

Skills

Strong business acumen

Analytical thinking

Data storytelling

Cross-functional collaboration

Education

Bachelor’s degree in Business, Information Systems, Finance, Statistics, Mathematics, Computer Science, or related field

Tools

Power BI

Tableau

SQL

Excel

Job description

Acrisure Digital Services (ADS) and Digital Solutions seeks a data-driven analytics partner to drive operational decision-making and improvements across customer service and digital operations. You will partner with analytics, business leaders, and technology teams to define requirements and deliver actionable insights that enhance performance and scale processes.

The role emphasizes data accuracy, large-scale reconciliation, and governance, with a focus on dashboards, self-service reporting,