Operational Excellence & Process Improvement Lead

Humana Inc; Austin (TX); Remote; USD 95,000 - 131,000; Full time

Job summary

Humana Inc. seeks a Process Improvement Lead to coordinate enterprise operations within the CPES portfolio. You will design and standardize processes, maintain project plans, governance artifacts, and implement readiness activities across cross-functional teams.

The role emphasizes data-driven improvement, risk management, and executive-ready reporting to support timely regulatory and operational execution.

Qualifications

• Bachelor’s degree in business administration, healthcare administration, operations management, project management, public health, or equivalent work experience.
• 4+ years coordinating enterprise-level operational processes, projects, governance activities, or cross-functional workstreams.
• Lean Six Sigma Green Belt and Black Belt certification.
• Strong organizational skills with the ability to manage multiple workstreams, deadlines, stakeholder groups, and competing priorities.
• Demonstrated ability to maintain project plans, timelines, process documentation, decision logs, action logs, and governance materials.
• Strong written and verbal communication skills, with the ability to coordinate effectively across cross-functional teams.
• Ability to work cross-functionally and influence accountability without direct authority.
• Ability to identify risks, track issues, support resolution, and elevate concerns appropriately.
• Detail-oriented with a focus on process consistency, documentation quality, operational readiness, and execution accuracy.

Responsibilities

• Lead the evaluation, design, standardization, and optimization of processes to improve efficiency, effectiveness, scalability, and stakeholder experience.
• Identify and implement process improvement opportunities using data analysis, operational insights, root cause analysis, and continuous improvement methodologies.
• Drive adoption of best practices, lessons learned, and process standards to support operational consistency and measurable business outcomes.
• Develop and maintain process documentation, including process maps, workflows, job aids, governance artifacts, and implementation materials.
• Lead the planning, execution, and coordination of operational initiatives and strategic workstreams, ensuring alignment with organizational objectives.
• Develop and maintain integrated project plans, timelines, milestones, deliverables, dependencies, and implementation activities.
• Monitor progress, identify and mitigate risks, barriers, and resource constraints, and drive resolution of issues impacting successful execution.
• Lead operational readiness activities to ensure teams, processes, and stakeholders are prepared for successful implementation and adoption.
• Coordinate governance meetings, track decisions, action items, risks, dependencies, and stakeholder commitments, and ensure timely follow-through.

Skills

Lean Six Sigma

Cross-functional leadership

Project coordination

Stakeholder communication

Risk management

Governance

Process documentation

Education

Bachelor’s degree in business/healthcare/ops

Job description

Humana Inc. seeks a Process Improvement Lead to coordinate enterprise operations within the CPES portfolio. You will design and standardize processes, maintain project plans, governance artifacts, and implement readiness activities across cross-functional teams.

The role emphasizes data-driven improvement, risk management, and executive-ready reporting to support timely regulatory and operational execution.