Operational Excellence Lead

Humana Inc; Olympia (WA); Remoto; USD 95.000 - 131.000; Tempo pieno

Descrizione del lavoro

Humana Inc. is seeking a Process Improvement Lead to coordinate enterprise operational processes within the CPES team. You will oversee cross-functional workstreams, maintain project plans and governance artifacts, and drive standardized execution across programs.

The role partners with department leaders to ensure readiness, issue resolution, and accountable delivery. A Bachelor's degree and 4+ years of experience, plus Lean Six Sigma credentials, are required.

Competenze

• Bachelor's degree or equivalent work experience.
• 4+ years coordinating enterprise-level operational processes, projects, governance activities, or cross-functional workstreams.
• Lean Six Sigma Green Belt and Black Belt certification.
• Strong organizational skills with the ability to manage multiple workstreams, deadlines, stakeholder groups, and competing priorities.
• Demonstrated ability to maintain project plans, timelines, process documentation, decision logs, action logs, and governance materials.
• Strong written and verbal communication skills, with the ability to coordinate effectively across cross-functional teams.
• Ability to work cross-functionally and influence accountability without direct authority.
• Ability to identify risks, track issues, support resolution, and elevate concerns appropriately.
• Detail-oriented with a focus on process consistency, documentation quality, operational readiness, and execution accuracy.
• Collaborative, flexible, and team-oriented working style.

Mansioni

• Lead the evaluation, design, standardization, and optimization of processes to improve efficiency, effectiveness, scalability, and stakeholder experience.
• Identify and implement process improvement opportunities using data analysis, operational insights, root cause analysis, and continuous improvement methodologies.
• Drive adoption of best practices, lessons learned, and process standards to support operational consistency and measurable business outcomes.
• Develop and maintain process documentation, including process maps, workflows, job aids, governance artifacts, and implementation materials.
• Lead the planning, execution, and coordination of operational initiatives and strategic workstreams, ensuring alignment with organizational objectives.
• Develop and maintain integrated project plans, timelines, milestones, deliverables, dependencies, and implementation activities.
• Monitor progress, identify and mitigate risks, barriers, and resource constraints, and drive resolution of issues impacting successful execution.
• Lead operational readiness activities to ensure teams, processes, and stakeholders are prepared for successful implementation and adoption.
• Facilitate governance processes that support effective decision-making, accountability, risk management, and operational oversight.
• Coordinate governance meetings, track decisions, action items, risks, dependencies, and stakeholder commitments, and ensure timely follow-through.
• Prepare executive-ready reporting, dashboards, status updates, and presentations that communicate progress, risks, outcomes, and recommendations.
• Escalate critical issues, unresolved decisions, and execution risks to appropriate stakeholders and leadership teams.
• Partner with business leaders and cross-functional teams to drive alignment, foster accountability, and support successful delivery of operational initiatives.
• Serve as a trusted advisor and process improvement resource, influencing stakeholders across functions and organizational levels.
• Lead stakeholder communications, implementation updates, and change readiness efforts to support adoption of new processes and ways of working.
• Build collaborative relationships that promote operational excellence, continuous improvement, and sustain organizational performance.

Conoscenze

Lean Six Sigma Green Belt

Lean Six Sigma Black Belt

Cross-functional

Written & verbal communication

Project coordination

Risk tracking & escalation

Detail-oriented

Collaborative

Formazione

Bachelor's degree

Descrizione del lavoro

Humana Inc. is seeking a Process Improvement Lead to coordinate enterprise operational processes within the CPES team. You will oversee cross-functional workstreams, maintain project plans and governance artifacts, and drive standardized execution across programs.

The role partners with department leaders to ensure readiness, issue resolution, and accountable delivery. A Bachelor's degree and 4+ years of experience, plus Lean Six Sigma credentials, are required.