Operational Engineer - Incident Commander for AI Infrastructure

Nscale

New York (NY)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Nscale is seeking an Operational Engineer to help make engineering services reliable, secure, measurable, and easy to operate. You will build the shared practices, tooling, reporting, and automations that service teams use to manage alerts, incidents, changes, service readiness, and operational health.

You will work closely with infrastructure and service teams to turn recurring operational problems into durable improvements.

Qualifications

2-5 years' experience in operations engineering, SRE or similar.
Experience operating or supporting production services.
Experience with monitoring, alerting, on-call, runbooks, and ENG work management.
Hands-on with Grafana, PagerDuty, Jira, Backstage, public cloud, dashboards, integrations or automation.
Use operational data to identify gaps and drive closure of actions.

Responsibilities

Onboard services to operational tooling: alerting, on-call, dashboards, runbooks, Jira, service catalogs.
Build and maintain integrations, dashboards, reports, and automations across tools.
Improve readiness by identifying ownership gaps, alerting, docs, recovery procedures and dependencies.
Act as incident commander: coordinate response, communications, timelines, post-incident reviews.
Make routine changes safer and repeatable through clear processes and automation.
Contribute to service-health, SLA, cost, patching and operational-risk reporting.
Maintain accurate operational data: ownership, on-call coverage, runbooks, dependencies.
Collaborate with teams to reduce manual toil and improve operational outcomes.