Operating Partner: Lead Growth & Guest Experience

P.F. Chang's; Augusta (GA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(K)

Paid time off

Bonus program

Employee discounts

Lucky Cat Fund assistance

Job summary

P.F. Chang's in the United States is seeking an Operating Partner or General Manager to lead restaurant operations with a guest‑centric mindset and strong business acumen. You will drive sales growth, coach teams, and uphold top hospitality standards while managing P&L and costs across a fast‑paced environment.

The role emphasizes leadership development, internal progression, and delivering exceptional guest experiences that align with our brand values and local market dynamics.

Qualifications

• Progressive restaurant/hospitality management experience.
• Recent prior experience as a General Manager preferred for external hires.
• Strong leadership and guest-service mindset.
• Ability to drive sales growth and manage KPIs/EBITDA.

Responsibilities

• Lead team toward exceptional guest experiences and sales growth.
• Drive incremental sales via coaching and upselling techniques.
• Analyze financial performance and market trends for continuous improvement.
• Develop and mentor management team for future roles.
• Maintain high standards of integrity, hospitality, and service.
• Oversee inventory, cost of goods, and financial controls (P&L).

Skills

Guest experience

Leadership

Sales growth

Coaching

P&L management

Budgeting

POS systems

Team development

Education

Hospitality or Business degree

Tools

POS systems

Restaurant software

Inventory systems

Reservation platforms

Third-party delivery platforms

Job description

P.F. Chang's in the United States is seeking an Operating Partner or General Manager to lead restaurant operations with a guest‑centric mindset and strong business acumen. You will drive sales growth, coach teams, and uphold top hospitality standards while managing P&L and costs across a fast‑paced environment.

The role emphasizes leadership development, internal progression, and delivering exceptional guest experiences that align with our brand values and local market dynamics.